• Secure Mobile Access 10.2 for the SMA 100 Series
• About This Guide
  • Organization of This Guide
  • Guide Conventions
• Virtual Office Overview
  • About Virtual Office
    • Accessing Virtual Office Resources
  • Browser Requirements
  • About Certificates
  • About the Virtual Office Web Interface
  • Logging Out of the Virtual Office
• Using Secure Mobile Access Connect Agent
  • What is the Secure Mobile Access Connect Agent?
  • Supported Operating Systems
  • Downloading and Installation
  • Setting Up the SMA Connect Agent
    • Proxy Configuration
    • Logs
    • Browser Warning
  • End Point Control (EPC)
  • PDA (Personal Device Authorization)
    • SonicWall Application
• Using Virtual Office Authentication
  • Importing Certificates
  • Using Two-Factor Authentication
    • User Prerequisites
    • RSA Two-Factor User Authentication Process
      • Logging into Virtual Office Using RSA Two-Factor Authentication
      • Creating a New PIN
      • Waiting for the Next Token
    • VASCO Two-Factor User Authentication Process
      • Logging into Virtual Office Using VASCO Two-Factor Authentication
      • Other RADIUS Server Two-Factor User Authentication Process
    • DUO Security Authentication Support on NetExtender/Mobile Connect Clients
  • Using One-Time Passwords
    • User Prerequisites
    • Logging In with an Email One-Time Password
    • Logging In with a Mobile App Time-based One-Time Password
    • Logging In with an SMS One-Time Password
    • Generating Backup Codes
    • Configuring One-Time Password Settings for E-mail
    • Configuring One-Time Password Settings for Mobile App
    • Configuring One-Time Passwords for SMS-Capable Phones
    • Configuring One-Time Password Settings for SMS
    • Verifying User One-Time Password Configuration
  • Using NetExtender
    • User Prerequisites
    • User Configuration Tasks
      • Installing NetExtender on Windows
      • Launching NetExtender Directly from Your Computer
      • Pre-Filling the Key Fields While Installing with Microsoft Installer
      • Configuring NetExtender Properties
      • Configuring NetExtender Connection Scripts
      • Configuring Batch File Commands
      • Configuring Proxy Settings
      • Configuring NetExtender Log Properties
      • Configuring NetExtender Acceleration Properties
      • Configuring NetExtender Packet Capture Properties
      • Configuring Language Properties
      • Configuring Protocol
      • Viewing the NetExtender Log
      • Disconnecting NetExtender
      • Upgrading NetExtender
      • Changing Passwords
      • Authentication Methods
      • Uninstalling NetExtender
      • Verifying NetExtender Operation from the System Tray
        • Displaying Route Information
        • Displaying Connection Information
      • Using the NetExtender Command Line Interface
      • Installing NetExtender on Linux
      • Using NetExtender on Linux
  • Using Mobile Connect
    • Prerequisites for Apple iOS Clients
    • Prerequisites for Android Smartphone Clients
  • Using File Shares
    • Using HTML-based File Shares
    • Downloading Files and Folders using HTML5 File Share
  • Managing Bookmarks
    • Adding Bookmarks
      • RDP Bookmarks
        • Determining the Remote Computer’s Full Name or IP Address
        • Configuring Remote Desktop Access on the Remote Computer
      • VNC Bookmarks
      • Citrix Bookmarks
      • Web Bookmarks
      • Mobile Connect Bookmarks
      • FTP Bookmarks
      • SSHv2 Bookmarks
    • Editing Bookmarks
    • Removing Bookmarks
    • Using Bookmarks
      • Using Remote Desktop Bookmarks
      • Using VNC Bookmarks
      • Using Citrix Bookmarks
      • Using Web Bookmarks
      • Using Mobile Connect Bookmarks
      • Using File Share Bookmarks
      • Using FTP Bookmarks
      • Using Telnet Bookmarks
      • Using SSHv2 Bookmarks
      • Global Bookmark Single Sign-On Options
      • Per-Bookmark Single Sign-On Options
• Warranty and License Agreements
  • GNU General Public License (GPL) Source Code
  • Limited Hardware Warranty
  • End User License Agreement
• SonicWall Support
  • About This Document

Accessing Virtual Office Resources

Remote network resources can be accessed in the following ways:

• Using a standard Web browser – To access network resources, you must log in to the Secure Mobile Access portal. After authenticated, you might access intranet HTTP and HTTPS sites, offloaded portals, Web-based applications, and Web-based email. In addition, you might upload and download files using FTP or Windows Network File Sharing. All access is done through a standard Web browser and does not require any client applications to be downloaded to remote users’ machines.

• Using the NetExtender Secure Mobile Access client – The SonicWall Secure Mobile Access network extension client, NetExtender, is available through the Secure Mobile Access Virtual Office portal through standalone applications for Windows, Linux, and MacOS platforms. To connect using the SMA client, log in to the portal, download the installer application and then launch the NetExtender connector to establish the SSL VPN tunnel. See About the Virtual Office Web Interface. After you have set up the SSL VPN tunnel, you can access network resources as if you were on the local network.

  The NetExtender standalone applications are automatically installed on a client system the first time you click the NetExtender link in the Virtual Office portal. The standalone client can be launched directly from users’ computers without requiring them to log in to the Secure Mobile Access portal first.

• Using the SonicWall Mobile Connect app – SonicWall Mobile Connect is an app for iOS, Android, MacOS, Windows 10, and Chrome OS that, like NetExtender, uses SSL VPN to enable secure, mobile connections to private networks protected by SonicWall security appliances. For information about installing and using SonicWall Mobile Connect, see the SonicWall Mobile Connect User documentation available at the Technical Documentation portal: https://www.sonicwall.com/support/technical-documentation.

For secure remote access to work as described in this guide, the SonicWall SMA security appliance must be installed and configured according to the directions provided in the Getting Started Guide for your model.

If your Administrator has Remediation enabled, the warning message “Access is denied by Geo IP & Botnet Filter” displays when attempting to accessing remote network resources. A browser window is automatically opened to display a CAPTCHA picture and entry field. You must complete remediation within the specified time limit before you can login. Refer to the SonicWall Secure Mobile Access Administration documentation for details.