MySonicWall User Guide

Technical Documentation
Table of Contents

Configuring the Integration

  1. Click Configure.

  2. Enter the Server Details: Server Host Name, Company ID, API Public Key, and API Private Key.
  3. Check Add network products as additions box to add the network products from SonicWall as additions in ConnectWise Integration agreements along with configurations (by default, these are added as configurations in selected agreement).

  4. Click Test Connection to verify the server details.

    On successful verification of server details, it shows the Connection established successfully message.

  5. Click Next for Ticketing Configuration.

  6. Select the Service Board from the list in which you want to create the Capture Client alerts as tickets.

     

    • Make sure that the Service Board has default status and other statuses defined in ConnectWise Manage along with team details, else alert tickets are not created.

    • The Service Board generates the alerts only for companies with Active status.

    • The Service Board shows the appropriate error messages in the logs, if you map any company having status other than Active is mapped.

  7. Map the ConnectWise Manage Integration priority for Critical and High severity of the Capture Client alerts.
  8. Click Next to add or remove OPERATORS from the configuration.
  9. Add the OPERATORS to the configuration to enable Sharing of CW Setup across users of the same organization.

    1. Check the required user box or All Users box from Users group.

      Use Search option to filter the required user from the list if required.

    2. Click Add.

      Selected users are moved to Selected Operators group.

  10. Remove the OPERATORS from the configuration.

    1. Check the required user box or All Operators box from Selected Operators group.

      Use Search option to filter the required user from the list if required.

    2. Click Remove.

      Selected users are moved to Users group.

  11. Click Next to REVIEW the configured details.
  12. Click Submit.

  13. On successful submission of the request, back end service creates the Product types, categories, and subcategories automatically. Create them manually per below if they do not exist. For more information, refer to the ConnectWise Documentation.

    Types

    • SonicWall

    • Miscellaneous

    Categories/Subcategories

    • Cloud

      • Cloud Services
      • Software

    • Hardware/Virtual

      • Network Device

    • Miscellaneous

      • Miscellaneous
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