Remote Diagnostics Overview

The Remote Diagnostics feature allows admins to collect registered devices' log data for troubleshooting purposes. Admins can run diagnostics and download the collected logs directly from the Command Center.

Collecting logs through Remote Diagnostics currently takes up to 15 minutes.

Steps to collect Remote Diagnostics

1.1 In the Command Center, navigate to Directory > Devices.

1.2 Select a device name to enter into the device details view.

1.3 On the device's detail view page, select the Remote Diagnostics tab.

1.4 Select Run Diagnostics. This will initiate and execute the script.

1.5 Select Download Logs when the option is made available.