Troubleshooting a new Analyzer/GMS instance when there are no reports

03/26/2020 62 People found this article helpful 202,202 Views

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Description

Troubleshooting a new Analyzer/GMS instance when there is no reports and/or no syslogs coming

Resolution

Verify that Analyzer/GMS has a correct IP assignment (static IP is required on the Analyzer/GMS server)

1. Check the IP address of the server where Analyzer/GMS is installed.
2. Then go to the System | Status page of the System Interface (/appliance) and verify if the IP addresses match each other.
   
   

   NOTE:It is a common mistake to assign a IP address of a firewall to Analyzer/GMS during installation.

   
   

If installed on a Windows server,

1. Go to services.msc and check if all services of Analyzer/GMS are running:
2. Restart all services.

Check if the unit is acquired properly by GMS/Analyzer.

1. Analyzer: Try to synchronize the unit with Analyzer.
   
   
   
2. GMS: Try to Synchronize information from GMS. 
   

Check on the firewall if Analyzer/GMS is correctly added

• Analyzer
  
  
  
• GMS
  

For Windows installation

• Go to the GMSVP/syslogs folder on the disk where Analyzer/GMS is installed and check if new files are being created.
  
  
  
  

 Download Logs

• Navigate to System Interface | System | Diagnostics and download StdVPSummarizer0.log.
  
  
  
  
• Open the file and check if it looks similar to the one below.
   
  
  
• If there are different messages it is probably Summarizer issue.Please check KB: Syslogs Are Going To Wrong Syslogs Folder On Analyzer and if the error it is different contact Tech Support.
  
  There are two ways to contact technical support:

  1. Online: Visit mysonicwall.com. Once logged in select Resources & Support | Support | Create Case. 

  2. By phone: please use our toll-free number at 1-888-793-2830. Please have your SonicWall serial number available to create a new support case.

  If you do not have a mysonicwall.com account create one for free!
  
  

  NOTE: It is also good practice to disable Windows firewall and Anti Virus if Analyzer/GMS is installed on Windows and check if syslogs are coming.

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Categories

• Management and Reporting > GMS
• Management and Reporting > Analyzer