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Troubleshooting a new Analyzer/GMS instance when there are no reports

03/26/2020 62 People found this article helpful 202,202 Views

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    Description

    Troubleshooting a new Analyzer/GMS instance when there is no reports and/or no syslogs coming

    Resolution

    Verify that Analyzer/GMS has a correct IP assignment (static IP is required on the Analyzer/GMS server)

    1. Check the IP address of the server where Analyzer/GMS is installed.
    2. Then go to the System | Status page of the System Interface (/appliance) and verify if the IP addresses match each other.

      NOTE:It is a common mistake to assign a IP address of a firewall to Analyzer/GMS during installation.


    If installed on a Windows server,

    1. Go to services.msc and check if all services of Analyzer/GMS are running:
    2. Restart all services.


    Check if the unit is acquired properly by GMS/Analyzer.

    1. Analyzer: Try to synchronize the unit with Analyzer.
      Image

    2. GMS: Try to Synchronize information from GMS. 
      Image



    Check on the firewall if Analyzer/GMS is correctly added

    • Analyzer
      Image

    • GMS
      Image




    For Windows installation

    • Go to the GMSVP/syslogs folder on the disk where Analyzer/GMS is installed and check if new files are being created.
      Image


     Download Logs

    • Navigate to System Interface | System | Diagnostics and download StdVPSummarizer0.log.

      Image

    • Open the file and check if it looks similar to the one below.
        Image

    • If there are different messages it is probably Summarizer issue.Please check KB: Syslogs Are Going To Wrong Syslogs Folder On Analyzer and if the error it is different contact Tech Support.

      There are two ways to contact technical support:

      1. Online: Visit mysonicwall.com. Once logged in select Resources & Support | Support | Create Case. 

      2. By phone: please use our toll-free number at 1-888-793-2830. Please have your SonicWall serial number available to create a new support case.

      If you do not have a mysonicwall.com account create one for free!

      NOTE: It is also good practice to disable Windows firewall and Anti Virus if Analyzer/GMS is installed on Windows and check if syslogs are coming.

    Related Articles

    • Specific syslog IDs are not seen in Analytics reports
    • Upgrading to Analytics 2.5.0.4
    • How to upgrade firmware for a group of firewalls in NSM

    Categories

    • Management and Reporting > GMS
    • Management and Reporting > Analyzer

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