Support on SonicWall Products, Services and Solutions
Browse Knowledgebase by Category
SNMP version 3 stops working after a reboot
03/26/2020 7 12546
Following a planned and manual reboot of the SonicWall, the SNMP traffic stops passing through the Appliance.
The GUI logs show the error message Invalid engineID: 0, Error ID: 1220, Category System, Group SNMP, Msg Type 8. SNMPv2c queries operate properly.
Should you face this issue, you can contact our Technical Support team about DTS#172987 to receive the Hotfix HF172987-1n that corrects the issue.
There are two ways to contact technical support:
1. Online: Visit mysonicwall.com. Once logged in select Resources & Support | Support | Create Case.
2. By phone: please use our toll-free number at 1-888-793-2830. Please have your SonicWall serial number available to create a new support case.
If you do not have a mysonicwall.com account create one for free!
Fixed in SonicOS release 220.127.116.11