SNMP version 3 stops working after a reboot

03/26/2020 7 8558

DESCRIPTION:

Following a planned and manual reboot of the SonicWall, the SNMP traffic stops passing through the Appliance.

The GUI logs show the error message Invalid engineID: 0, Error ID: 1220, Category System, Group SNMP, Msg Type 8. SNMPv2c queries operate properly.

RESOLUTION:

Should you face this issue, you can contact our Technical Support team about DTS#172987 to receive the Hotfix HF172987-1n that corrects the issue.

There are two ways to contact technical support:

1. Online: Visit mysonicwall.com. Once logged in select Resources & Support | Support | Create Case. 

2. By phone: please use our toll-free number at 1-888-793-2830. Please have your SonicWall serial number available to create a new support case.

If you do not have a mysonicwall.com account create one for free!

Fixed in SonicOS release 6.2.5.2