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Issue with accessing safe mode. "INVALID INDENTIFIER" when entered the maintenance key
06/14/2021 0 771
Unable to access the Safe mode in Gen 7 Device.
Error: INVALID IDENTIFIER when entered the maintenance key given in the MySonicWall portal.
This issue is currently being investigated by our development team. Please apply to following workaround, if it doesn't work reach out to our Technical Support for additional assistance.
Workaround: Power cycle of the device 2- 3 times. This is proven to help loading up the setup page directly bypassing the maintainance key page.
There are two ways to contact technical support:
1. Online: Visit mysonicwall.com. Once logged in select Resources & Support | Support | Create Case.
2. By phone: please use our toll-free number at 1-888-793-2830. Please have your SonicWall serial number available to create a new support case.
If you do not have a mysonicwall.com account create one for free!