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- Security ServicesComprehensive security for your network security solution
- Network Security ManagerModern Security Management for today’s security landscape
- Advanced Threat Protection
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- Capture Security applianceAdvanced Threat Protection for modern threat landscape
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- Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
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- Wireless Access PointsEasy to manage, fast and secure Wi-FI
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- Email SecurityProtect against today’s advanced email threats
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- Cloud App SecurityVisibility and security for Cloud Apps
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How to delete a Capture Client from the MySonicWall portal
06/21/2022 
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Description
This article will provide step by step instructions on how to delete a decommissioned capture client serial number on the MySonicWall portal
Resolution
NOTE: Before deleting the capture client serial number on the MySonicWall account the endpoints or agents need to be uninstalled
Here is the KB link on how to Uninstall capture client endpoints
- Log on to www.MySonicWall.com
- Navigate to Product Management|My Products
- Select the Capture client serial number that you are looking to delete
- Select the Delete products to delete the serial number
- Select the reason for deleting the serial number from the dropdown
- (If the serial number is not in use anymore the customers can select the option Decommissioned)
- (If you had received a refund for the capture client key and want to delete the generated serial number select option returned)
- (If upgraded to a higher version of capture client from basic to advanced or from advanced to premier select the option upgraded to newer SonicWall)
- (If you had replaced with other endpoint solutions apart from SonicWall you can select Replaced with non-SonicWall solution)
- (If any other reasons other than the above reasons select other (Please specify)
- Once the serial number is deleted the below pop will appear
Please contact us at 1-888-793-2830 (NOAM Customer) for assistance with capture client serial number deletion.
Below are the required details to have a capture client serial number
- Activation key
- Or the capture client serial number that needs to be delete
- Deletion reason
- The deletion request should come from the registered MySonicWall account email address where the capture client serial number is registered
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