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Capture Client MacOS Agent Compatibility with Apple versions 14.2, 13.6.3, and 12.7.2
12/20/2023 
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Description
Capture Client MacOS Agent Compatibility with Apple versions 14.2, 13.6.3, and 12.7.2
Resolution
Apple has made changes in recently-released macOS 14.2, 13.6.3, and 12.7.2 versions that cause macOS Agent upgrades to fail on endpoints with those operating systems. SentinelOne is working with Apple to resolve the issue, and will publish the mitigation plan when it is available. For now, we recommend not to use or upgrade your endpoints to macOS 14.2, 13.6.3, or 12.7.2.
The Agent version 23.1.3+ is confirmed stable and compatible with macOS Sonoma. We strongly recommend that you upgrade the Agent to the latest available version (23.2.2.6951) as soon as possible.
This is a playbook for conditions of the macOS operating system version changes and any macOS Agent version changes.
- If you have Endpoints that have already upgraded to macOS 14.2, 13.6.3, or 12.7.2:
Trying to upgrade or downgrade your Capture Client MacOS Agent version will fail. If you try to uninstall the Agent, a dialog message shows to allow the process to administer the machine. If this action is not allowed, some files will remain on the disk.
- If you want to upgrade your endpoints to macOS version 14.2, 13.6.3, or 12.7.2:
We recommend you wait for an official Capture Client MacOS Agent Service Pack to be released to address this issue, before you upgrade to that macOS version. If the macOS version update has already been triggered, the supported Agent is expected to work and protect the endpoint. If you try to upgrade or downgrade the Agent version, it will fail. If you try to uninstall the Agent, a dialog message shows to allow the process to administer the machine. In this action is not allowed, some files will remain on the disk.
- If you want to run a clean install of the Capture Client MacOS Agent on endpoints already upgraded to macOS 14.2, 13.6.3, or 12.7.2:
Any first-time installation on a macOS endpoint running macOS 14.2, 13.6.3, or 12.7.2 is possible with the GUI installer or with the command line interface. The end user will have to Allow the authorization request, otherwise the installation will fail. Please find the following Snapshot for details.
Please refer Capture Client - System Requirements under MAC Operating Systems Section for Operating System/OS Name/Capture Client Version/S1 Agent Version Compatibility
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