Capture Client - system requirements
05/13/2021 
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DESCRIPTION:
Capture Client is a comprehensive endpoint security solution that protects Windows and macOS devices. It is administered from the SonicWall Cloud Management Console, a cloud service requiring only a web browser and an internet connection.
RESOLUTION:
Hardware
To install Capture Client on a Windows PC or mac, the device must meet the following hardware requirements:
| Specification | Minimum | Recommended |
| CPU requirements | 1 GHz | Dual-core processor |
| Memory requirements | 1 GB RAM | 3 GB RAM |
| Storage requirements | 2 GB free disk space on the Windows partition. |
|
Note: If you are taking snapshots, add an additional 10%.
To install Capture Client on a system running Linux, the device must meet the following hardware requirements:
| Specification | Minimum | Recommended |
| CPU requirements | 1 GHz | Dual-core processor |
| SSE4.x instruction support CPU | Some virtual environments mask support for advanced CPU capabilities. See your VM vendor documentation. |
|
| Memory requirements | 1 GB RAM | 2 GB RAM |
| Storage requirements | 1 GB free disk space | 3 GB in /opt/sentinelone |
Operating Systems
Capture Client Management Console supports endpoints (PCs, laptops, tablets, and other devices) running the following operating systems. Capture Client's advanced threat protection is powered by SentinelOne, and the SentinelOne agent is automatically installed and configured according to the Threat Protection security policy. The recommended SentinelOne agent version is listed below.
Windows
| Operating System | Version | Capture Client | SentinelOne Agent |
| Windows Server | 2019
2016
2012 R2, 2012
2008 R2 | 3.6.24 or later | 4.6.14.304 or later |
Windows 10
| 32- and 64-bit Windows 10 RS5 on 32- and 64-bit | 3.6.24 or later | 4.6.14.304 or later |
| Windows 8 |
Version 8.1 on 32- and 64-bit | 3.6.24 or later | 4.6.14.304 or later |
| Windows 7 |
Version 7 SP1 on 32- and 64-bit | 3.6.24 or later | 4.6.14.304 or later |
NOTE: All agents running on Windows that are supported according to SentinelOne’s life cycle are tested for compatibility with each Windows 10 Redstone release. Supported editions of Windows 7, 8, 8.1 and 10 include Home, Pro, Pro for Workstations, Enterprise, Education, Pro Education, and Enterprise LTSC. Core and Mobile editions are not supported
Windows Agent Dependencies
| Installation | Notes |
| Windows Defender | You should consider uninstalling Microsoft Defender Antivirus on Windows Server 2016 or 2019 to prevent interoperability issues. On Windows 10, when the Agent registers to the Windows Security Center, SentinelOne becomes the primary Virus and Threat protection, instead of Windows Defender unless a Policy Override change is made to allow Defender. In Windows 7, 8, and 8.1, the SentinelOne Agent registers to the Windows Security Center along with Windows Defender. SentinelOne does not become primary. You should consider uninstalling Microsoft Defender Antivirus. |
| .NET Framework 4 and later |
|
| On Windows 10 and Windows Server 2016, install Microsoft KB4093119, to make sure old logs in ProgramData\Sentinel\logs are deleted. |
An endpoint should have only 16 log files, taking up no more than 1.6 GB. |
| On Windows 7, Windows 7 Service Pack 1 (SP1), Windows Server 2012, and Windows Server 2008 R2 SP1, install the Update to enable TLS 1.1 and TLS 1.2 as default secure protocols in WinHTTP and add the Registry subkey, as shown in the article. | SentinelOne Management-Agent communication uses TLS 1.2. This is not supported by default in Windows 7. You must install this update and add the registry subkey, as shown in the article. |
| KB3033929 (SHA2) - Security Update for Windows 7 SP1 and Windows Server 2008 R2 | This security update must be installed on Windows 7 SP1 and Windows Server 2008 R2 SP1 to meet minimum requirements for the installer. |
KB2758857 for Windows 7 and Windows Server 2008 R2 OR KB2533623 and KB4457144 - Security updates for Windows 7 SP1 and Windows Server 2008 R2 (Links to the Updates are on the text above) | After you install this update, you must restart the endpoint and run the Agent installation again. |
| Microsoft Windows Volume Shadow Copy Service (VSS) | Configure VSS before you install the Agent. Refer to this KB article |
| GPO Privileges | The administrator who runs Agent installation through group policy must have RESTORE and TAKE OWNERSHIP privileges to prevent an installer crash. |
| DigiCert | If the endpoint does not get Windows updates, you must manually install DigiCert for the Agent to communicate with the Management. |
macOS
| Operating System | Version | Preferred SentinelOne Agent |
| macOS 11.0, 11.1, 11.2,11.3, 11.3.1 | Big Sur | 4.7.11.5281* or later
|
| macOS 10.15.4, 10.15.5, 10.15.6, 10.15.7 | Catalina | 4.7.11.5281* or later |
| Note: With release of CC 3.6, Kext based agents are no longer supported. Hence, macOS installations older than 10.15.4 are no longer supported. |
|
|
*This version is compatible with Intel chip processors only, not M1 chip processors.
Linux
| Operating System | Version | Preferred SentinelOne Agent |
| Amazon Linux | 2018.03
2017.03
AMI 2 | 4.6.11.5 or later |
| Red Hat Enterprise Linux (RHEL) | 8
7.x
6.4+ | 4.6.11.5 or later |
| Ubuntu | 19.04, 19.10
18.04
16.04
14.04 | 4.6.11.5 or later |
| CentOS | 7.x
6.4+ | 4.6.11.5 or later |
Oracle Linux (OL)
(formerly known as Oracle
Enterprise Linux or OEL) | 7.x
6.9, 6.10 | 4.6.11.5 or later |
| SUSE Linux | Enterprise Server 12 | 4.6.11.5 or later |
| Fedora | 25, 26, 27, 28, 29, 30 | 4.6.11.5 or later |
| Debian | 8, 9, 10 | 4.6.11.5 or later |
| Virtuozzo | 7 | 4.6.11.5 or later |
| SELinux |
| 4.6.11.5 or later |
| NOTE: SELinux OS policies have preference over Sentinel One agent functionality. |
|
|
| Scientific Linux | 7 6 | 4.6.11.5 or later |
Browser Levels
Based on the operating system you are using, the following browser levels are supported. These browser levels apply to the browser running the Cloud Management Console.
| Browser Supported | Windows Server | Windows 10 | Windows 8 | Windows 7 | Vista | Linux | macOS |
Microsoft Edge (latest version)
| ✓ | ✓ | | | | | |
| Mozilla FireFox (version 52.5 ESR or later) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Google Chrome (latest version) | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| Apple Safari (latest version) | | | | | | | ✓ |
SentinelOne Agent compatibility with Capture Client
Please refer to this KB article for details
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