-
Products
-
SonicPlatform
SonicPlatform is the cybersecurity platform purpose-built for MSPs, making managing complex security environments among multiple tenants easy and streamlined.
Discover More
-
-
Solutions
-
Federal
Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions
Learn MoreFederalProtect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions
Learn More - Industries
- Use Cases
-
-
Partners
-
Partner Portal
Access to deal registration, MDF, sales and marketing tools, training and more
Learn MorePartner PortalAccess to deal registration, MDF, sales and marketing tools, training and more
Learn More - SonicWall Partners
- Partner Resources
-
-
Support
-
Support Portal
Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials
Learn MoreSupport PortalFind answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials
Learn More - Support
- Resources
- Capture Labs
-
- Company
- Contact Us
Backend service problems while registering the device on the firewall
09/21/2023 
9 People found this article helpful
271,479 Views
Description
Device is registered on MySonicWall.
Login to firewall is also working. Generally, on a new device we sometimes see that while registering the device for licensing on the firewall, one has to enter the MySonicWall credentials for the licenses to sync. But we sometimes get the below error:
Cause
Credentials not meeting the standard required for MySonicWall account.
Resolution
- First, try to change the browser and try under classic mode.
- If it still not fixed this,try chaining the MySonicWall password. Under your profile icon, click on your profile name
- Under Account Access, click update password. Once the password is changed for MySonicWall, try the registration again
See also:
Related Articles
- Converting Cloud App Security licenses from annual to monthly
- Get Fast, Real-Time Technical Support with SonicWall Webchat: Your Quick Guide
- SonicProtect Subscription FAQ
YES
NO