03/26/2020 74 People found this article helpful 451,295 Views
After the upgrade to 6.5.1, large file downloads are failing at random percentage. When this happens, packets are getting dropped as - IDP detection OOO Exceeded Max (DROPPED, Drop Code: 138(IDP detection OOO Exceeded Max), Module Id: 25(network).
To resolve this issue, first try the following:
If the issue persists, it has been fixed on 6.5.1.2-52n and 6.5.1.3-11n for 6.5.1 releases.
For 6.5.2 releases, please contact our technical support.
There are two ways to contact technical support:
1. Online: Visit mysonicwall.com. Once logged in select Resources & Support | Support | Create Case.
2. By phone: please use our toll-free number at 1-888-793-2830. Please have your SonicWall serial number available to create a new support case.
If you do not have a mysonicwall.com account create one for free!
ISSUE ID:
204430