Setting or disabling Tech Support Report options using SonicOS CLI

This article will guide you on how to configure the Tech Support Options using the Command Line Interface (CLI).

1. Log in to the UTM appliance using the firewall administrator credentials.
   
   
   
2. Change to config mode by typing config
   
   sonicwall@UTMfirewall> config  (Press enter after each entered command)
   
   
   
3. Navigate to the Tech Support Report options menu by typing tech-support-report options
   
   config(UTMfirewall)# tech-support-report options
   
   
   
4.  Paste the following list into the screen to enable all options
   
   sensitive-keys
arp-cache
dhcp-bindings
ike-info
wireless diagnostics
users current
ip-stack-info
dns-proxy-cache
debug-info
user-name
ipv6 ndp
ipv6 dhcp
geo-ip-cache
extra-routing
atp-cache
vendor-oui
ip-report
application-signature
abr-entries
   
   
   
5. Type commit to confirm the changes
   
   (config-tsr)# commit
   
   You should then see a message confirming that the changes have been made.
   
   % Applying changes...
% Status returned processing command:
    commit
% Changes made.
   
   
   
6. Type end to exit config mode
   
   (config-tsr)# end
   
   
   
7. Type exit to log out of the firewall
   
   

   sonicwall@UTMfirewall> exit
   
   

Repeat the same steps to disable all options, but instead of the above list paste in the following list:

no sensitive-keys
no arp-cache
no dhcp-bindings
no ike-info
no wireless diagnostics
no users current
no ip-stack-info
no dns-proxy-cache
no debug-info
no user-name
no ipv6 ndp
no ipv6 dhcp
no geo-ip-cache
no extra-routing
no atp-cache
no vendor-oui
no ip-report
no application-signature
no abr-entries

Follow the same steps as above to commit the changes.