MSS CAS Migrations: Frequently Asked Questions (FAQs)

This document contains some frequently asked questions about the CAS migration process. If you have any questions, please reach out to CAS_Migration@SonicWall.com 

Licensing & Renewal

Are there any changes to how I should procure new Cloud App Security (CAS) licenses?

1. Yes, the Annual SKUs have been discontinued as of November 12, 2024.
   1. Active CAS licenses that are managed via the Monthly Billing feature in MySonicWall can continue to be renewed or expanded (with expiry dates not extending beyond June 30th,

2026) by members of the SonicWall Service Provider Program.

2. All other active CAS licenses can only be renewed using new 1 Month Term SKUs (with expiry dates not extending beyond June 30th, 2026). Please contact your Sales Rep for more information.

What are the differences between Monthly SKUs and 1 Month Term SKUs?

1. Monthly SKUs - SonicWall partners that have been onboarded to the SonicWall Service Provider Program (SPP) are eligible to provision products and manage licenses using the Monthly Billing feature in MySonicWall. This eliminate the need for pre-purchasing licenses and, instead, being billed every month for license usage.
2. 1 Month Term SKUs – This is a pre-paid purchase of a 1 Month Term Activation Key that can be used by any Partners that are NOT currently part of the SPP program.

How can I convert an Annual license to Monthly (for all SonicWall Service Provider Program partners)?

1. Please refer to this KB article, Converting Cloud App Security licenses from annual to monthly

How do I renew CAS with using activation keys from the 1-Month Term SKUs?

1. Navigate to My Workspace -> Products and select the CAS Product you want to renew.
   1. Edit Product Details and navigate to the Licenses Tab

2. Enter Activation key in the text box next to “Activate” button

3. A popup will show asking if you want to Renew or Upgrade – select Renew to extend the Expiration Date

4. You can add more Activation keys one after the other to extend for multiple months. f. Example scenario – If a Partner/Customer with 200 users of CAS Advanced, wants to renew for 12 months, how would they do this?
   1. The applicable SKU will be: 03-SSC-2873 - SONICWALL CLOUD APP SECURITY ADVANCED 100 - 249 USERS 1 MONTH TERM
   2. Create one PO per month for the total number of users in that tenant. For this example, 200 users for 12 months, it would look like this:
      1. PO#1 Quantity 200 of 03-SSC-2873
      2. PO#2 Quantity 200 of 03-SSC-2873
      3. PO#3 Quantity 200 of 03-SSC-2873
      4. And so on until you have the 12 POs submitted.

What are the feature differences between the CAS & Avanan MSS packages?

1. Please see the following chart:

How do I provision additional licenses?

1. Licenses need to be first provisioned in MySonicwall.
2. Once provisioned in MySonicwall, the Max User Count may be increased in the Sonicwall MSP Portal for the Avanan tenant.

CAS Migration

What does the migration process look like?

SonicWall is prioritizing CAS migrations based on identified issues and critical needs. The migration process will follow these key steps:

1. Migration Notifications & Scheduling Review Calls
   • MSS will send notification emails to CAS/MSW tenant contacts regarding the upcoming migration.
   • These notifications will include a link to schedule an onboarding review call.
2. CAS Tenant Migration
   • Once the review call is scheduled, MSS will schedule the CAS tenant migration to occur the night before the call.
   • During the migration, there will be a 1-2 hour window where mail flow remains unprotected while policies are migrated. However, email delivery will not be disrupted.
3. Onboarding Review Call
   During this session, MSS will:
   • Confirm partner access to the MSP portal, enabling visibility into their tenant(s).
   • Review and validate existing policies to ensure they align with best practices and are set to protection mode.
   • Verify security engine configurations to ensure compliance with best practices.
   • Confirm end-customer access to the tenant, if applicable.
   • Provide a guided walkthrough of the portal’s features.
   • Reinforce that partners should contact MSS for policy changes, new deployments, or additional support.
   • Share links to partner-facing documentation, including troubleshooting articles, knowledge base (KB) resources, and deployment guides for Avanan implementation.
   • Provide direct contact information for MSS support.

What are the steps needed from the customer before the migration?

All CAS tenants must be reauthorized by a global administrator before migration. If a tenant is found to be in manual mode, the migration will be paused. MSS will send a notification requiring reauthorization to ensure the tenant is switched to automatic mode before proceeding.

Will email flow be impacted during migration?

No, email flow will continue without disruption. However, there will be a temporary 1-2 hour period where mail flow is unprotected while policies are migrated.

Will historical data be migrated?

No, historical data will not be migrated.

Will there be any changes to pricing?

No, the migration process will not affect pricing.

When will the migrations begin?

The MSS team will begin contacting partners and customers starting January 2025.

• No action is required from partners/customers to initiate the migration—MSS will reach out directly to schedule it.
• Partners and customers do not need to contact SonicWall Sales; MSS will handle all migration scheduling.

Will my current license agreement or terms of service change?

No, your existing license agreement and terms of service will remain in effect until the term expiration.

Post Migration

How can I create or delete tenants and manage user licenses?

Under normal circumstances, tenant creation, deletion, and user license modifications are handled through MySonicWall, with these changes automatically reflected in the SonicWall CAS Avanan MSP portal. However, due to an ongoing API issue, this process is currently not functioning as expected. Until the issue is resolved, users must manually create or delete tenants and adjust user license counts directly within the SonicWall CAS Avanan MSP portal.

Who should SonicWall customers contact for technical support after migration?

Following migration, customers should submit support tickets directly to MSS for assistance.

Will there be any changes in support for migrated CAS customers?

No, migrated CAS customers will continue to receive the same level of support as they do today.

How long will active CAS tenants be supported?

SonicWall will provide support for all active CAS tenants until June 30, 2026. After this date, as of July 1, 2026, CAS tenants will no longer be supported.

How does the user experience differ on the new Avanan portal?

• Unlike CAS, the Avanan portal is not a white-labeled product. Customers and partners will see the product branded as Check Point rather than SonicWall.
• Partners and customers will log in directly to the Avanan portal instead of accessing it through MySonicWall.
• User access provisioning will be manual, as MySonicWall user groups will no longer apply to the new portal.