03/26/2020 1,209 People found this article helpful 396,872 Views
1. Open the Mobile Connect application inside your Android or iOS device and tap “Settings”.
2. Once inside the "Settings" menu, tap “Logs”.
3. Enable the “Debug Logging” setting. Before trying to reproduce the issue is recommended to clear the logs so that you only capture the fresh logs.
4. Once you have reproduced the issue, export the logs by tapping “Email Logs”.
5. Sent the logs to your email or Technical Support for further analysis.