SonicOS 7.0 Users

Technical Documentation>  About User Management>  Using Single Sign-On>  Installing the Single Sign-On Agent and/or Terminal Services Agent>  Installing the SonicWall Terminal Services Agent>  Creating a SonicWall TSA Troubleshooting Report
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Creating a SonicWall TSA Troubleshooting Report

You can create a troubleshooting report (TSR) containing all current log messages and information about the agent, driver, and system settings to examine or to send to SonicWall Technical Support for assistance.

To create a TSR for the SonicWall TSA

  1. Double-click the SonicWall TSA desktop icon. The SonicWall Terminal Services Agent window displays.
  2. Click the Reports tab.
  3. To generate the TSR and:
    • automatically email it to SonicWall Technical Support, click Send.
    • examine it in your default text editor, click View.
    • save it as a text file, click Save As.
  4. When finished, click Close.