Troubleshooting Full Network Access Problems

If you are having trouble connecting to your network resources with full network access, see if your problem is addressed in the following list of troubleshooting tips. If the problem persists, contact your system administrator.

• If you use a personal firewall, you must configure the firewall before you can access your network resources. To do this, configure the firewall to allow ngvpnmgr.exe to access the Internet, and add the remote network’s host name or IP address as a trusted host or zone. For more information, contact your system administrator.
• Depending on how your administrator has configured WorkPlace, your local network resources may be unavailable when you are connected to the VPN. If you are unable to access a local network resource, such as a network printer, quit the access agent or log out of WorkPlace and then try again.
• If you receive an error message indicating that the tunnel could not be established, contact your system administrator for more information.
• If you have full network access, you will see an icon in the taskbar notification area. If the access agent stops running or if you experience an interruption in service, a connection-status alert appears above this icon. The information displayed in this alert may be helpful in troubleshooting the problem.