• Secure Mobile Access 12.4
• Introduction to Connect Tunnel
  • About Connect Tunnel
  • Guide Conventions
  • Resources Available from Connect Tunnel
  • Downloading and Installing Connect Tunnel
• Connect Tunnel Client for Windows
  • Launching VPN Connection
  • Launching VPN Connection using Network Logon
  • Launching VPN Connection using Always-ON VPN (AoV)
  • Launching VPN Connection using Device VPN
  • Using Connect Tunnel
    • Viewing Connect Tunnel Status
    • Logging into Connect Tunnel
    • Choosing a Login Group
    • Processing Server Certificates
    • Disconnecting from Connect Tunnel
  • Customizing Connect Tunnel
    • Viewing Current Settings
    • Connecting to a Different VPN
    • Configuring Split Tunnel Mode
    • Configuring a Device VPN connection
    • Updating the Connect Tunnel Application
  • Provisioning of Connect Tunnel using SCCM or Intune
    • Support for using default browser for SAML Authentication
  • Troubleshooting Connect Tunnel
    • Unable to Connect
    • Troubleshooting ESP
    • Unable to Access Resources or the Internet
    • Using Logs
    • Installation Fails
    • EPC Zone Classification doesn't work as intended
    • OpswatWrapper Init Error
• Connect Tunnel Client for macOS and Linux
  • System Requirements for MacOS
  • System Requirements for Linux
  • Starting Connect Tunnel
    • Connect Tunnel on macOS
    • Connect Tunnel on Linux
    • Specifying a Login Group
    • Connecting to a Different VPN
    • Quitting Connect Tunnel
  • Managing Configurations
    • Viewing Connect Tunnel Settings
    • Deleting a Configuration
      • Editing Connect Tunnel Settings
    • Creating a New Configuration
    • Selecting the Advanced Button
    • Advanced Options
    • Credential Caching/Secure Network Detection
  • Processing Server Certificates
  • Configuring Proxy Server Settings (Linux Only)
  • Troubleshooting
    • Unable to Connect VPN
    • Troubleshooting ESP
    • Unable to Access Resources or the Internet
    • Unable to Access Resources on Linux
• SonicWall Support
  • About This Document

Using Logs

The following instructions show how to respond to an administrator request to print debug logs, reproduce a problem, or download logs for any reason.

1. To enable logging, click on Advanced Settings.

   

2. Click the General tab.
3. Clear the existing logs by clicking Clear Logs.
4. Set Logging levels to Information / Debug enabling / Packet Capture.

5. Click OK, and let the log run for the specified time. Logs are named according to the formula:

   ConnectTunnel-YYYYMMDD_at_HHMMSS.ZIP.

   

6. When you want to export a log, navigate to the Connect Tunnel Advanced Settings tab.
7. Click Export Logs.
8. Click OK.