• Secure Mobile Access 12.4
• Introduction to Connect Tunnel
  • About Connect Tunnel
  • Guide Conventions
  • Resources Available from Connect Tunnel
  • Downloading and Installing Connect Tunnel
• Connect Tunnel Client for Windows
  • Launching VPN Connection
  • Launching VPN Connection using Network Logon
  • Launching VPN Connection using Always-ON VPN (AoV)
  • Launching VPN Connection using Device VPN
  • Using Connect Tunnel
    • Viewing Connect Tunnel Status
    • Logging into Connect Tunnel
    • Choosing a Login Group
    • Processing Server Certificates
    • Disconnecting from Connect Tunnel
  • Customizing Connect Tunnel
    • Viewing Current Settings
    • Connecting to a Different VPN
    • Configuring Split Tunnel Mode
    • Configuring a Device VPN connection
    • Updating the Connect Tunnel Application
  • Provisioning of Connect Tunnel using SCCM or Intune
    • Support for using default browser for SAML Authentication
  • Troubleshooting Connect Tunnel
    • Unable to Connect
    • Troubleshooting ESP
    • Unable to Access Resources or the Internet
    • Using Logs
    • Installation Fails
    • EPC Zone Classification doesn't work as intended
    • OpswatWrapper Init Error
• Connect Tunnel Client for macOS and Linux
  • System Requirements for MacOS
  • System Requirements for Linux
  • Starting Connect Tunnel
    • Connect Tunnel on macOS
    • Connect Tunnel on Linux
    • Specifying a Login Group
    • Connecting to a Different VPN
    • Quitting Connect Tunnel
  • Managing Configurations
    • Viewing Connect Tunnel Settings
    • Deleting a Configuration
      • Editing Connect Tunnel Settings
    • Creating a New Configuration
    • Selecting the Advanced Button
    • Advanced Options
    • Credential Caching/Secure Network Detection
  • Processing Server Certificates
  • Configuring Proxy Server Settings (Linux Only)
  • Troubleshooting
    • Unable to Connect VPN
    • Troubleshooting ESP
    • Unable to Access Resources or the Internet
    • Unable to Access Resources on Linux
• SonicWall Support
  • About This Document

EPC Zone Classification doesn't work as intended

Open the SnwlConnect.log and see for below log:

Connect Tunnel has identified an issue on your machine and may not work properly. Please fix the issue before connecting to VPN.

The error is occurred due to corrupted WMI on the Windows machine.

To repair WMI

1. Press Windows Start key and search for Run application.
2. In the Run dialog, type wmimgmt.msc and then click OK.

3. In the wmimgmt screen, right-click WMI Control (Local) and click Properties.

   

   If Win32_Process shows as invalid class, then follow the below steps to repair WMI:

   1. Open Command Prompt.
   2. Run the command net stop winmgmt.
   3. Open Windows Explorer and navigate to "C:\Windows\System32\wbem\" folder and then rename "Repository" folder to "RepositoryOLD"
   4. Restart the computer.
   5. Open Command Prompt and run the command net stop winmgmt.
   6. Run the command winmgmt /resetRepository.
   7. Restart the computer.