Secure Mobile Access 12.4 Connect Tunnel User Guide

Unable to Access Resources or the Internet

Your device may have been classified into the wrong security zone:

  • Your administrator may ask you to confirm the security zone into which you have been classified. If security zones have been configured, click on the Connection Information icon on the Connect Tunnel screen.

When requests for resources or Internet access are received from clients by the appliance, they can be handled in several different ways. Your administrator makes this configuration choice in AMC:

  • In split tunnel mode, only traffic destined for resources that have been specified in AMC is redirected to the appliance, and all other traffic is routed as normal. In other words, your administrator sets up a list of resources that are kept secure because they are accessible only through the appliance, but you have open access to anything that is not spelled out in the resource list (for example, other Internet sites).
  • In redirect all mode, which is the more secure (and restrictive) approach, all traffic is redirected through the appliance, you are not allowed to access anything that is not in the list of allowed resources.
  • Your administrator can opt to give you access to local printers and file shares, regardless of the tunnel mode.

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