Secure Mobile Access 12.4 Connect Tunnel User Guide

Installation Fails

When the installation fails with the following error:

Service "SonicWall Secure Mobile Access" (SnwlVpn) failed to start. Verify that you have sufficient privileges to start system services.

The error is occurred due to corrupted MS Visual C++ 2015-2019 runtime on the windows machine.

To repair MS Visual C++ runtime

  1. Uninstall MS Visual C++ 2015-2019 runtime (both x86 and x64).
  2. Install the latest runtime from https://support.microsoft.com/en-us/topic/the-latest-supported-visual-c-downloads-2647da03-1eea-4433-9aff-95f26a218cc0.

  3. Restart the computer.

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