Secure Mobile Access 12.4 Connect Tunnel User Guide

Unable to Connect

Here are a few items to check if you are having trouble connecting to your VPN:

  • Make sure that Connect Tunnel is running and actively connected to the network. For more information, see How to Tell if Connect Tunnel is Running
  • Verify in the Connect Tunnel Properties dialog that you are initiating a connection to the correct host name or IP address. For more information, see Starting Connect Tunnel.
  • Verify in the Connect Tunnel Properties dialog that you are initiating a connection to the correct login group. For more information, see How to Tell if Connect Tunnel is Running.
  • If you use a personal firewall, you may need to configure it before you can access your VPN. To do this, configure the firewall to enable traffic to the VPN host name or IP address over port 443.

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