Secure Mobile Access 12.4 Connect Tunnel User Guide

Unable to Access Resources or the Internet

  • Your device may have been classified into the wrong security zone.
  • Your administrator may ask you to confirm the security zone into which you have been classified. If security zones have been configured, you can view your current zone by pausing on the Connect Tunnel icon in the taskbar notification area with your cursor.
  • When requests for resources or Internet access are received from clients by the appliance, they can be handled a few different ways. Your administrator makes this configuration choice in AMC.
  • In split tunnel mode, only traffic destined for resources that have been specified in AMC is redirected to the appliance, and all other traffic is routed as normal. In other words, your administrator sets up a list of resources that are kept secure because they are accessible only through the appliance, but you have open access to anything not spelled out in the resource list (for example, other Internet sites).
  • In redirect all mode, which is the more secure (and restrictive) approach, all traffic is redirected through the appliance: you are not allowed to access anything that is not in the list of allowed resources.
  • Your administrator can opt to give you access to local printers and file shares, regardless of the tunnel mode.

If you are having trouble accessing resources, your administrator may instruct you to make a change in the Connect Tunnel Properties dialog, on the Advanced tab. Network Preference option allows users to choose local/remote network preference in any tunnel mode (Split tunnel or Re-direct all). Administrators can allow users to add custom exclusions in No VPN for field.

IP range is not supported in No VPN for section.

If you need to make a configuration change, it must be done while Connect Tunnel is disconnected.

For example, you have a host resource—a Web server—with an address of You are on a business trip and the printer you want to use is on a local network at a conference center and uses that same address. You are using a realm that is configured for split tunnel mode, and your administrator has opted to give you access to local printers and file shares. To enable you to print at the conference center, your administrator may instruct you to open the Connect Tunnel Properties dialog, click the Advanced tab, and then click Prefer local network resource access for your session.

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