Secure Mobile Access 12.4 Administration Guide

Installing Secure Endpoint Manager

Users are normally required to install a Secure Mobile Access agent or client before they are granted access to network resources when they log in to WorkPlace. This is the recommended setting: it provides better compatibility for applications that need an agent, which means broader access for users and fewer Help Desk calls for you. Users logging in to WorkPlace are offered these choices when this setting is enabled:

  • Install: Secure Endpoint Manager is installed on the user’s computer. Users will need to do this only once.

  • Logout: The user’s session is ended.

If you configure the community such that an agent or client is not required, users are offered these choices when they log in:

Install: Secure Endpoint Manager is installed on the user’s computer. Users will need to do this only once.

In this scenario (assuming EPC is enabled), the user is placed in either the Default zone or a Quarantine zone, depending on how the community is configured. A Quarantine zone may be too restrictive, and the Default zone probably needs to accommodate many other types of users. You might want to create a unique, Web-only zone for users who don’t require an agent. See Scenario 3: Employees Connecting from a Public Kiosk for ideas on how to set up this kind of zone.

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