Secure Mobile Access 12.4 Administration Guide

A Quick Tour of WorkPlace

This section gives a general overview of WorkPlace from the customer perspective.

The WorkPlace portal provides your users with dynamically personalized access to Web-based (HTTP) resources. It also gives users access from their Web browsers to files and folders on Windows file servers, and to TCP/IP resources through Secure Mobile Access agents that can be provisioned from WorkPlace.

The SMA appliance includes a default WorkPlace portal that you can modify. Additional sites can be set up for different user populations, each with its own appearance; see WorkPlace Sites for more information. For details on client system requirements for WorkPlace, see System Requirements.

When users log into the browser address for WorkPlace, they will be presented with an Authentication Page. Users then log in to the Authentication page, using their Username and Password. This page also allows users the option of changing their password.

If users authenticating with a client certificate do not see this page, in lieu of the Authentication page, a one-time password may be required. The administrator sends an email containing the password, which is requested through this screen,

If you’ve configured the system to use End Point Control, see End Point Control and the User Experience for information on how it affects the way users access the system.

After supplying their authentication credentials, WorkPlace checks for a current licensing agreement. If there is a problem with licensing, a message appears, indicating this is a licensing failure and not some other kind of authentication failure, such as a mis-typed password. Users should contact their administrator.

Depending on how the system is configured, users may be required to agree to an Acceptable Use Policy or other licensing agreement.

The AUP may display specific messages or instructions the user needs to agree to. Users who do not accept the license agreement will not be able to access WorkPlace.

If a realm is configured with an AUP, login attempts from tunnel clients older than version 11.4 will fail. Users must upgrade their client to version 12.4 or better to connect. If tunnel client auto-upgrades are enabled in the AUP realm users will be unable to connect to upgrade. In this case, the Administrator must configure a separate realm without an AUP (to allow for automated client upgrades) or upgrade the clients via other means.

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