Secure Mobile Access 12.4 Administration Guide

Logging Back In to WorkPlace

Log back in to WorkPlace, install Secure Endpoint Manager, and let the Secure Mobile Access components load.

If something goes wrong during client or agent installation, the error is recorded in a client installation log. This log is automatically uploaded to the appliance and listed in AMC if Secure Endpoint Manager is installed. Users who do not have Access Manager are prompted to upload the log file to the appliance when an installation error occurs.

To obtain additional log files

  1. Browse to %HOMEPATH%\Application Data\.

  2. You should see a folder named Aventail: zip the folder contents up, and email it to SonicWall Technical Support.

  3. Browse to %ALLUSERSPROFILE%\Application Data\.

  4. You should see a folder named Aventail: zip the folder contents up, and email it to SonicWall Technical Support.

  5. Open a DOS box (click Start > Run, type cmd, and then press Enter).

  6. In the command prompt window, type ngutil -all > ngutil.txt.

  7. Email the ngutil.txt file to SonicWall Technical Support.

  8. Click Start > Run, type msinfo32, and then press Enter.

  9. Highlight System Summary, and then select File > Export. Email the exported file to SonicWall Technical Support.

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