Secure Mobile Access 12.4 Administration Guide

About Troubleshooting

This Appendix provides general troubleshooting instructions and discusses the troubleshooting tools available in the Appliance Management Console (AMC). Failure in core networking services (such as DHCP, DNS, or WINS) will cause unpredictable failures.

The User Sessions page in AMC can be used to monitor, troubleshoot or terminate sessions on your appliance or HA pair of appliances. You can sort through the summary of session details and, if needed, display details on how a device was classified, and why. About 24 hours worth of data is kept; even items that have been deleted or modified are displayed. See Viewing User Access and Policy Details.

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