Secure Mobile Access 12.4 Administration Guide

Client Installation Logs (Windows)

When users log in to a realm, the access methods available to them depend on a few different things:

  • The network access agents or clients that are permitted for a particular community, which is something that you specify when you set up a realm

  • The user’s environment: the operating system, browser, the availability of ActiveX or Java, and whether any clients or agents are already present

If something goes wrong during client or agent installation on a computer running Windows, the error is recorded in a client installation log. These logs are automatically uploaded to the appliance and listed in AMC if the user has Secure Endpoint Manager installed. See Client and Agent Provisioning (Windows) for details about Secure Endpoint Manager.

To view the list of client logs for all users

  1. In the AMC, navigate to Monitoring > Logging.

    The View Logs page displays.

  2. Select Client installation logs from the Log file drop-down menu.

You can sort the client installation logs by time or username; to download a log file, click on it. The log appends information about each step in the provisioning process: bootstrapping, provisioning new components, and interrogating the device (for device profile matching). The last set of information is probably where the installation problem occurred.

When troubleshooting, first look at a user’s client installation log in AMC, and then (if necessary) the log file, epiBootstrapper.log, stored on the user’s local machine in the \Documents and Settings\<username>\Application Data\SMA1000\LogFiles folder.

Was This Article Helpful?

Help us to improve our support portal

Techdocs Article Helpful form

Techdocs Article NOT Helpful form

  • Still can't find what you're looking for? Try our knowledge base or ask our community for more help.