Secure Mobile Access 12.4 Administration Guide

Using the Virtual Keyboard to Enter Credentials

If there is a concern that credentials may be stolen, you can offer (or require) that users logging in to WorkPlace provide their credentials by pointing to characters on a keyboard display instead of typing them.

Because the virtual keyboard is used before a user is authenticated (and before a realm is chosen), the way in which it’s configured applies to all realms: you can’t offer the virtual keyboard to just certain groups of users, or require it only in certain cases. End Point Control does not have to be enabled in order for the virtual keyboard to be used.

The virtual keyboard settings do not apply to small form factor devices, such as smart phones; for information about optimizing WorkPlace for these devices, see Optimizing WorkPlace for Display on Small Form Factor Devices .

To configure the virtual keyboard in WorkPlace

  1. In the AMC, navigate to User Access > End Point Control.

    The End Point Control page displays.

  2. In the End Point Control agents section, click Edit.

    The End Point Control Agents page displays.

  3. Check Enable virtual keyboard (Workplace login only) checkbox to let users enter WorkPlace login credentials using a virtual keyboard, which reduces the risk of credentials being stolen. When this setting is enabled, all WorkPlace users, regardless of login realm, have this option.
  4. If the virtual keyboard is enabled, check the Require use of keyboard checkbox to require users to use a virtual keyboard to enter their WorkPlace login credentials.
  5. Click Save.

Was This Article Helpful?

Help us to improve our support portal

Techdocs Article Helpful form

Techdocs Article NOT Helpful form

  • Still can't find what you're looking for? Try our knowledge base or ask our community for more help.