Secure Mobile Access 100 10.2 Administration Guide

Downloading & Generating the Tech Support Report

Downloading a Tech Support Report records system information and settings that are useful to SonicWall Inc. Technical Support when analyzing system behavior. The following options are available for Tech Support Reports:

  • Download Current Report — Clicking this button prompts a Windows pop-up to display confirming the download. Click Save to save the report. The Tech Support Report is saved as a .zip file, containing graphs, event logs and other technical information about your SMA appliance.
  • Email Current Report — Click to email the TSR report to the Email address specified in the Email Reports to field.
  • Generate TSR on Restart — Enable this option by selecting the check box. When enabled, the SMA appliance generates a new TSR upon every restart of the appliance. The latest report generated from an appliance restart is available in the drop-down menu, prefaced with “Restarted_TSR_.”
    • Download — This button allows you to download the latest Restarted Tech Support Report to your local system.
    • Delete — This button allows you to delete the latest Restarted Tech Support Report.
    • Email — Click this button to email the latest Restarted Tech Support Report to the values specified in the Mail Server field on the Log > Settings page.
    • Automatically email new reports upon generation — Select this check box to enable automatic emailing of the latest Restarted Tech Support Report. You must specify the Mail Server and Mail from Address fields on the Log > Settings page for automated email delivery.
  • Enable scheduled TSR generation — Click the check box to enable scheduled Tech Support Reports. After enabled, you can either have them generated Hourly or Daily. Note that a maximum of 12 TSRs are stored, with a total file size not exceeding 50 MB. Scheduled Tech Support Reports are mostly used for diagnostics or troubleshooting purposes by a SonicWall Inc. technician, if needed.
    • Download — This button allows you to download the latest scheduled Tech Support Reports to your local system.
    • Delete — This button allows you to delete the latest scheduled Tech Support Reports.
    • Email — Click this button to email the latest scheduled Tech Support Reports to the values specified in the Mail Server field on the Log > Settings page.
    • Automatically email new reports upon generation — Select this check box to enable automatic emailing of the latest scheduled Tech Support Reports. You must specify the Mail Server and Mail from Address fields on the Log > Settings page for automated email delivery.

Was This Article Helpful?

Help us to improve our support portal

Techdocs Article Helpful form

Techdocs Article NOT Helpful form

  • Still can't find what you're looking for? Try our knowledge base or ask our community for more help.