Secure Mobile Access 100 10.2 Administration Guide

Configuring Global NetExtender/Mobile Connect Settings

The SMA appliance provides several settings to customize the behavior of NetExtender/Mobile Connect when users connect and disconnect.

To configure global NetExtender/Mobile Connect client settings, complete the following steps

  1. 1 Navigate to the Clients > Settings page. The following options can be enabled or disabled for all users:

    • Exit Client After Disconnect – The NetExtender/Mobile Connect client exits when it becomes disconnected from the SMA server. To reconnect, users must either return to the Secure Mobile Access portal or launch NetExtender/Mobile Connect from their Programs menu. This option applies to all supported platforms except Android smart phones.
    • Uninstall Client After Exit – The NetExtender/Mobile Connect client automatically uninstalls when the user exits the client user interface. This occurs when the user right-clicks the NetExtender/Mobile Connect tray icon and selects Exit. To reconnect, users must return to the Secure Mobile Access portal and select NetExtender/Mobile Connect to reinstall it. This option only applies to Windows clients. It does not apply to Android, Mac, or Linux clients.
    • Allow Client to Turn Off Auto Update – The NetExtender/Mobile Connect client disables the automatic update feature.
    • Create Client Connection Profile – The NetExtender/Mobile Connect client creates a connection profile recording the SMA Server name, the Domain name and optionally the username and password.
  2. The Username & Password Caching options provide flexibility in allowing users to cache their usernames and passwords in the NetExtender/Mobile Connect client. The three options are Allow saving of username only, allow saving of user name & password, and Prohibit saving of user name & password. These options enable administrators to balance security needs against ease of use for users.
  3. In the Allow client to use Touch ID on IOS devices, the control only blocks future attempts to log in with fingerprint technology on IOS devices when the option is disabled as there is no method for the server to change the client settings until the client attempts a connection. So, in some cases, a client might not be conforming to previous policies for the initial connection. Configuration is allowed globally, by group, or per user.
  4. In the Allow client to use Fingerprint Authentication on Android devices, the control only blocks future attempts to log in with fingerprint technology on Android devices when the option is disabled as there is no method for the server to change the client settings until the client attempts a connection. So, in some cases, a client might not be conforming to previous policies for the initial connection. Configuration is allowed globally, by group, or per user.
  5. In the Allow client to use Touch ID on macOS devices, the control only blocks future attempts to log in with fingerprint technology on macOS devices when the option is disabled as there is no method for the server to change the client settings until the client attempts a connection. So, in some cases, a client might not be conforming to previous policies for the initial connection. Configuration is allowed globally, by group, or per user.
  6. In the Allow Face ID on iOS devices, the control only blocks future attempts to log in with Face ID technology on macOS devices when the option is installed as there is no method for the server to change the client settings until the client attempts a connection.
  7. In the Disconnect on inactivity timeout, the NetExtender/Mobile Connect client disconnects when the session reaches predefined inactivity limits. To reconnect, users must either return to the Secure Mobile Access portal or launch NetExtender/Mobile Connect from their Programs menu. This option only applies to NetExtender Windows client.
  8. Click Accept.

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