• Mobile Connect for macOS 5.0
• Introduction to Mobile Connect
  • How Mobile Connect Works
  • New Features in Mobile Connect 5.0
  • Supported Platforms
    • Apple Product Support
    • SonicWall Appliance Support
    • Required Network Information
      • DNS Domain Settings on Appliances
• Installing and Connecting
  • Installing Mobile Connect
  • Creating and Saving Connections
    • Creating Firewall or SMA 100 Series Connections
    • Creating SMA 1000 Series Connections
  • Connecting to the Mobile Connect Server
  • Configuring Client Certificates
    • Configuring Client Certificates with SMA 1000 Series
    • Configuring Client Certificates with SMA 100 Series
  • Enabling Connect on Demand
    • Enabling Connect on Demand with SMA 1000 Series
    • Enabling Connect on Demand to SMA 100 Series
• Preferences and URL Control
  • Preferences Overview
  • Additional SMA 1000 Series Options
  • Using Apple Configurator 2 with Mobile Connect
  • URL Control Syntax and Parameters
    • Using the addprofile Command
    • Using the connect Command
    • Using the disconnect Command
    • Using the callbackurl Command Parameter
• Monitoring, Logs, and Troubleshooting
  • Monitoring Mobile Connect
  • Using Mobile Connect Help and Log Options
  • Troubleshooting Mobile Connect
• SonicWall Support
  • About This Document

Troubleshooting Mobile Connect

This section describes some troubleshooting you can try if you are unable to connect to the SonicWallserver.

If you are unable to connect to the SonicWall server, perform the following steps to troubleshoot the connection

1. Double check that you have entered the server name properly in the connection configuration.
2. Go to the Safari browser on your Mac and attempt to navigate to the SMA 100 Series web portal.
3. If you are unable to load the web portal, the problem is with the SonicWall appliance. Contact your network administrator if the problem persists.

4. If the web portal loads successfully on the browser and you still cannot establish a Mobile Connectconnection, notify SonicWall Support, as follows:

   1. Under Preferences, enable the Debug Logging option.
   2. Attempt a connection to the server again to ensure that full debugging messages are logged for the attempt.
   3. Then, under the Help menu, click Email Logs. An email will launch in your mail client with the Mobile Connect log attached. Address the email to Support@sonicwall.com. Add any additional comments to the email and click Send. SonicWall Support staff will contact you after reviewing your case.