Cloud App Security Administration Guide for Citrix Sharefile

Managing Restore Requests

Users can request that email messages and files in cloud storage applications can be moved out of quarantine.

To restore a quarantined email message or file

  1. Navigate to the Quarantine page.
  2. From the Quarantined File Creator Dashboard, select the items you want moved out of quarantine.
  3. Click the Restore… button.
  4. When prompted Are you sure you want to continue?, click Ok.


  1. Navigate to the Quarantine > Restore requests page.
  2. Select the items you want to manage:
    • Click the Restore… button to remove the selected items from quarantine.
    • Click the Decline… button to decline the restore request for the selected items.

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