What Is The Process For Transferring Asset Claims?

07/09/2024 14 People found this article helpful 332,563 Views

Description

Whenever a new Partner takes over management for an end-user's device, it may become necessary to transfer the asset's claim. This is normally done so the new Partner is made aware when the device is coming up for renewal. Aset claims are an advanced, partner-enabling system backed up by SonicWALL Renewal Specialists that is focused entirely on preventing renewals from falling through the cracks.

Resolution

Once an asset has been claimed, it cannot be reclaimed manually by another partner on My SonicWall through the normal process. If an asset has already been claimed, then the new partner can either contact their Sales Rep or SonicWall Sales for more assistance.

To contact the SonicWall Sales team:

By Email: Sales@sonicwall.com (All Regions)

By Telephone: A full list of the Contact Numbers for SonicWall Sales by country can be found here:

How can I contact SonicWall sales?

Information required for transfer of claim:

Partner Account Name
Partner ID
Serial Number/s that should be claimed

Note: If sending an email to SonicWall Sales to request an asset claim transfer, it is recommended that the Partner also include their client in the email for their awareness.

Note: If the device is not yet claimed by anyone then partner can claim it through the partner portal or they can reach out to Customer Service with information required to claim

the assets mentioned above.

Related:

What is Product claim?

How can a partner pull a report of the claimed assets?