This serial is already activated with this installation
03/26/2020 1,042 People found this article helpful 43,219 Views
When trying to register GMS with a valid serial and receiving error " This serial is already activated with this installation."
The serial number is in a different account on MySonicWall.com and/or that the account, being used to register the serial, does not have permissions to the product group that GMS serial belongs to.
One of the following will resolve your issue:
- Use the Current Owner's MySonicWall.com account to register the GMS
- Request from Serial Number owner for permissions to that Product Group on MySonicWall.com
- Request transfer of Serial Number from current owner to a new account on MySonicWall.com
- Contact Customer Support to get the GMS Serial moved to that specific account
Note: The GMS serial number should be located in the account that also contains the SonicWall serials of the device that are going to be managed by this system.
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