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'The operation could not be completed' error is shown when using the YouTube app on an iPAD
03/26/2020 
3 People found this article helpful
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Description
An Apple iPad, iPod or iPhone associated with SonicWall appliance when running apps like YouTube displays an error: The operation could not be completed.
Resolution
- Login to the SonicWall Management Interface.
- Navigate to Security Services | Gateway Anti-Virus.
- Click Configure Gateway AV Setting button, in the pop-up window Enable the option 'Enable HTTP Byte-Range requests with Gateway AV'.
- Click OK to save the settings.
How to Test:
Relaunch the affected app in iPAD, e.g. YouTube, etc. The app should access the internet resources without the error message.
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Categories
- Firewalls > TZ Series
- Firewalls > SonicWall SuperMassive E10000 Series
- Firewalls > SonicWall SuperMassive 9000 Series
- Firewalls > SonicWall NSA Series
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