SSLVPN users with TOTP not connecting due to File Not Found

'File not found!' page is displayed when TOTP user logins into SSLVPN portal page. Ordinary SSLVPN user can login into SSLVPN portal page.

The issue happens on 6.5.3.1 which introduces this new feature.

Right now there are 2 workarounds:

• Disable OTP until the issue is fixed
• Replace the URL path "/sslVpnPostlogincheck.html" with "/sslvpnVirtualOffice.html" after the Virtual Office login page.
  

  NOTE: The URL is case sensitive.

The issue is being investigated by our developers.

There are two ways to contact technical support:

1. Online: Visit mysonicwall.com. Once logged in select Resources & Support | Support | Create Case. 

2. By phone: please use our toll-free number at 1-888-793-2830. Please have your SonicWall serial number available to create a new support case.

If you do not have a mysonicwall.com account create one for free!