Sonicpoints randomly rebooting every few minutes
03/26/2020 1178 7818
Log Monitor shows the Error message below:
"SonicPoint unexpected reboot. Please check whether input power is adequate and Ethernet connection is secured. (ACe/ACi/N2/NDR requires 802.3at PoE+)"
Based on the information from the logs, check if:
- The SonicPoint is in the correct zone. The Sonicpoints must be connected physically (directly or using a hub or switch) to a Wireless zone (WLAN zone) on the Sonicwall.
- The power cable and/or the AC adapter is not damaged. Try with different power sources (AC adapter*, Injectors, and/or PoE switch**).
- There's an intermediate device (hub, switch, etc.), between the SonicPoints and Sonicwall. Plug a Sonicpoint directly to the Sonicwall, to bypass any L2/L3 devices in between the device and the firewall.
* The SonicPoint ACE is the only device that can be powered directly through an AC adapter.https://www.sonicwall.com/products/sonicpoint-ace/
** Do not operate SonicPoints on non-compliant switches as SonicWall does not support them.POE compliance(802.3af/802.3at) should be checked when powering up SonicPoint with POE switches
*** Do not use any other console cable than the one shipped with the Sonicwall. In case that the customers do not have any available, they can build their own cable. How to Make a Console Cable for SonicWall TZ and NSA Hardware appliances