MSS: Firewall As-A-Service (FWaaS) FAQ’s

What is the MSS Firewall-As-A-Service (FWaaS) program?

• The MSS Firewall-as-a-Service (FWaaS) program provides enterprise-grade network protection without the high upfront cost of purchasing hardware. Instead, partners can lease a SonicWall firewall through a simple, all-inclusive monthly subscription that includes licensing, warranty coverage, and optional management by SonicWall-certified engineers.
• FWaaS delivers SonicWall’s advanced security technology as a managed subscription service. Firewalls are preloaded with all required security services and configured to detect and block malware, ransomware, phishing, and other network-based threats before they reach your environment.
• This service enables partners to deploy strong perimeter defense quickly, with predictable monthly costs and no hardware investment.

Can MSS manage the firewall?

Absolutely!

• Any level of our Firewall Monitoring & Management (FMM) service can be added to your FWaaS subscription.
• The standard FWaaS package includes FMM I.

What firewall models are available in FWaaS?

Most SonicWall firewall models are supported under FWaaS. Larger enterprise units can be made available upon request.
Optional add-ons include:

• High Availability (HA) units
• SSL VPN licenses

Note: Add-on licenses are non-returnable.

Who configures the firewall?

Firewall configuration is not included by default. However, Remote Implementation Services (RIS) are available for an additional fee. Our certified engineers can pre-configure your firewall for plug-and-play deployment.

Is there a down payment?

No upfront costs are required! You will be billed monthly based on the products you select.

Is there a minimum contract?

• Month-to-month for models up to and including the NSa 2700
• 12-month minimum for NSa 3xxx and larger enterprise models

What happens if I no longer need the firewall or require a different model?

If your needs change, you may return or exchange your unit.

• Contact MSSSales@SonicWall.com to initiate the process. Once the returned unit’s condition is verified, billing will stop.
• To avoid shipping damage, retain original packaging. Replacement packaging may incur a fee.

Are the firewalls brand new?

Units may be new or refurbished. All are tested, updated, and quality-assured by our engineers before shipment.

• Every device is hipped in Grade A cosmetic and operational condition, covered under SonicWall warranty, and eligible for RMA support.
• No unit is shipped past its lifecycle or support end date.

How do I get started?

1. Quoting and Procurement
   1.     Contact our sales team at MSSSales@SonicWall.com. We’ll help you select the best model and licensing for your needs.
2. Registration
   1.     Partners register the unit in their MySonicWall (MSW) account.
   2.     Step-by-step instructions are available here: MSS FMM / MSW Firewall Registration & Sharing (including FWaaS units)
3. Onboarding
   1.     To onboard your unit into MSS’s management platform:
   2.     Go to MSSSupport.myportallogin.com
   3.     Select Open a New Ticket
   4.     Choose Network Security → SonicWall/Network Support

Our team will complete the onboarding and confirm once monitoring begins.

Need help or have questions?

📧 MSSSales@SonicWall.com

Our team is available to assist with quotes, onboarding, or service adjustments.