Cylance - Recommended Agent Versions

This page details the currently recommended CylancePROTECT and OPTICS agent versions by OS Type.

If you have multiple OS types in your Cylance tenant, please see this linked page for steps to configure Zone Based updating to assign the correct agent versions to the correct OS types - Zone Based Updating (SonicWall) 

Windows

If updating current Cylance deployments to agent version 3.* from 2.1.1578 or older, please review the following article: Cylance: Protect - Updating to Agent version 3.0 for Windows (SonicWall) 

• Aurora Protect Agent: 3.4.1000
  • Must be running agent version 3.0.1005 or newer before updating to 3.4.1000
  • Roll back to agent versions older than 3.4.1000 is not supported, and will require an uninstall, restart, reinstall with desired agent version
  • Check the Compatibility Matrix to ensure your OS version is supported: Compatibility matrix: Aurora Protect Desktop agent
  • For 32-bit versions of Windows and OS versions not supported with 3.4.1000, the recommended agent version is 3.0.1005
• Aurora Focus (OPTICS): 3.4.1555
  • Check the Compatibility Matrix to ensure your OS version is supported: Compatibility matrix: Aurora Focus agent
  • For OS versions not supported with 3.4.1555, use the newest compatible agent version

MacOS

• Aurora Protect Agent: 3.3.1000
  • Version 3.2.1000, or newer, is required to support Sonoma.
    • Update the CylancePROTECT agent prior to updating to MacOS Sonoma.
      • If you do not, you will need to Uninstall and reinstall CylancePROTECT agent.
• Aurora Focus (OPTICS): 3.4.1555
  • Check the Compatibility Matrix to ensure your OS version is supported: Compatibility matrix: Aurora Focus agent
  • For OS versions not supported with 3.4.1555, use the newest compatible agent version

Linux

• Aurora Protect Agent: 3.3.1000
• Protect Driver: Latest available for the desired Linux OS type when downloading from the Settings > Deployments tab.
• Aurora Focus (OPTICS): 3.4.1555
  • Check the Compatibility Matrix to ensure your OS version is supported: Compatibility matrix: Aurora Focus agent
  • For OS versions not supported with 3.4.1555, use the newest compatible agent version

Please see the following linked page for supported Linux OS and Kernels: Supported Linux drivers and kernels (blackberry.com)