- Products
- Network Security
Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
Security ServicesComprehensive security for your network security solution
Network Security ManagerModern Security Management for today’s security landscape
- Advanced Threat Protection
Capture ATPMulti-engine advanced threat detection
Capture Security applianceAdvanced Threat Protection for modern threat landscape
- Access Security
Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
Secure Mobile AccessRemote, best-in-class, secure access
Wireless Access PointsEasy to manage, fast and secure Wi-FI
SwitchesHigh-speed network switching for business connectivity
- Email Security
Email SecurityProtect against today’s advanced email threats
- Cloud Security
Cloud App SecurityVisibility and security for Cloud Apps
Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
- Endpoint Security
Capture ClientStop advanced threats and rollback the damage caused by malware
Content Filtering ClientControl access to unwanted and unsecure web content
- Product Widgets
- Product Menu Right Image
- Network Security
- Solutions
- Solutions Widgets
- Solutions Image Widgets
- Solutions Widgets
- Partners
- Partner Widgets
- Partners Image Widgets
- Partner Widgets
- Support
- Support Widget
- Support Image Widgets
- Support Widget
- Products
- Network Security
- Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
- Security ServicesComprehensive security for your network security solution
- Network Security ManagerModern Security Management for today’s security landscape
- Advanced Threat Protection
- Capture ATPMulti-engine advanced threat detection
- Capture Security applianceAdvanced Threat Protection for modern threat landscape
- Access Security
- Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
- Secure Mobile AccessRemote, best-in-class, secure access
- Wireless Access PointsEasy to manage, fast and secure Wi-FI
- SwitchesHigh-speed network switching for business connectivity
- Email Security
- Email SecurityProtect against today’s advanced email threats
- Cloud Security
- Cloud App SecurityVisibility and security for Cloud Apps
- Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
- Endpoint Security
- Capture ClientStop advanced threats and rollback the damage caused by malware
- Content Filtering ClientControl access to unwanted and unsecure web content
- Product Widgets
- Product Menu Right Image
- Network Security
- Solutions
- Solutions Widgets
- Solutions Image Widgets
- Solutions Widgets
- Partners
- Partner Widgets
- Partners Image Widgets
- Partner Widgets
- Support
- Support Widget
- Support Image Widgets
- Support Widget
Junk store version on Anti-spam service shows 0.0.0.0
12/15/2021 
0 People found this article helpful
5,343 Views
Description
If the firewall is unable to communicate with the junk store server or if junk store service is down you will see the status of it on firewall as unavailable and junk store version might show up as 0.0.0.0. This might lead to issues with mail flow, unjunk process, etc.
This article describes some of the checks and troubleshooting steps that can help in addressing the issue.
Resolution
Resolution for SonicOS 7.X
This release includes significant user interface changes and many new features that are different from the SonicOS 6.5 and earlier firmware. The below resolution is for customers using SonicOS 7.X firmware.
Junk store version can be checked under Policy | Anti-spam | Status
- Make sure that the correct junk store IP is entered on the firewall under Policy| Anti-spam | settings | Advanced settings
- If this is setup right, ping the junk store IP from firewall Diagnostics page Under Device| diagnostics
- Access the server on which junk store is installed
- Open the services and check if below services are running
Mlf Resource Monitor
MlfASG Gateway
MlfASG updater - Try to access http://localhost:10080 on the server where the Junk Store is installed.
If the Junk Store is running properly the browser should open http://localhost:10080/index.html page. If it fails this indicates the Tomcat service is not running and further troubleshooting requires to be done. The most common reason could be a port conflict with another application using Tomcat. - If the page is accessible then ensure that Windows or any other personal firewall software (eg. TrendMicro) is not blocking ports 10080, 10443 and 10025.
- Make sure UAC (User Access Control) is OFF
- After making the above checks/changes, you need to restart the service.
On the server, search for "stopjunkstore" and "startjunkstore" and run them as an administrator , if you do not find these services then navigate to Program files / x86 | sonicwallES | data | utilities folder and you will find those options and can run them.
If problem persists, please contact our technical support.There are two ways to contact technical support:
1. Online: Visit mysonicwall.com. Once logged in select Resources & Support | Support | Create Case.
2. By phone: please use our toll-free number at 1-888-793-2830. Please have your SonicWall serial number available to create a new support case.
If you do not have a mysonicwall.com account create one for free!
Resolution for SonicOS 6.5
This release includes significant user interface changes and many new features that are different from the SonicOS 6.2 and earlier firmware. The below resolution is for customers using SonicOS 6.5 firmware.
Junk store version can be checked under Monitor | Current status | Anti-spam status
- Make sure that the correct junk store IP is entered on the firewall under Manage | Security Configuration | Anti-spam | Base setup
- If this is setup right, ping the junk store IP from firewall Diagnostics page Under Investigate | system diagnostics
- Follow the same steps that are listed above from 3 to 8
Related Articles
- How to force an update of the Security Services Signatures from the Firewall GUI
- How to upload security services signatures manually on Closed Environments?
- How to Create Gen 7 Settings File by Using the Online Migration Tool
Categories
- Firewalls > TZ Series > Anti-Spam Service
- Firewalls > NSa Series > Anti-Spam Service
- Firewalls > SonicWall SuperMassive 9000 Series > Anti-Spam Service
YES
NO