If the firewall is unable to communicate with the junk store server or if junk store service is down you will see the status of it on firewall as unavailable and junk store version might show up as 0.0.0.0. This might lead to issues with mail flow, unjunk process, etc.
This article describes some of the checks and troubleshooting steps that can help in addressing the issue.
Resolution for SonicOS 7.X
This release includes significant user interface changes and many new features that are different from the SonicOS 6.5 and earlier firmware. The below resolution is for customers using SonicOS 7.X firmware.
Junk store version can be checked under Policy | Anti-spam | Status
Make sure that the correct junk store IP is entered on the firewall under Policy| Anti-spam | settings | Advanced settings
If this is setup right, ping the junk store IP from firewall Diagnostics page UnderDevice| diagnostics
Access the server on which junk store is installed
Open the services and check if below services are running Mlf Resource Monitor MlfASG Gateway MlfASG updater
Try to accesshttp://localhost:10080on the server where the Junk Store is installed. If the Junk Store is running properly the browser should openhttp://localhost:10080/index.htmlpage. If it fails this indicates the Tomcat service is not running and further troubleshooting requires to be done. The most common reason could be a port conflict with another application using Tomcat.
If the page is accessible then ensure that Windows or any other personal firewall software (eg. TrendMicro) is not blocking ports10080, 10443 and 10025.
Make sureUAC (User Access Control) is OFF
After making the above checks/changes, you need to restart the service. On the server, search for "stopjunkstore" and "startjunkstore" and run them as an administrator, if you do not find these services then navigate to Program files / x86 | sonicwallES | data | utilitiesfolder and you will find those options and can run them.
If problem persists, please contact our technical support.
There are two ways to contact technical support:
1. Online: Visit mysonicwall.com. Once logged in select Resources & Support | Support | Create Case.
2. By phone: please use our toll-free number at 1-888-793-2830. Please have your SonicWall serial number available to create a new support case.
This release includes significant user interface changes and many new features that are different from the SonicOS 6.2 and earlier firmware. The below resolution is for customers using SonicOS 6.5 firmware.
Junk store version can be checked under Monitor | Current status | Anti-spam status
Make sure that the correct junk store IP is entered on the firewall under Manage | Security Configuration | Anti-spam | Base setup
If this is setup right, ping the junk store IP from firewall Diagnostics page Under Investigate | system diagnostics
Follow the same steps that are listed above from 3 to 8