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How to upgrade SonicCore and NSM in closed network

05/02/2022 0 People found this article helpful 29,201 Views

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    Description

    This article describes how to apply firmware upgrade for the NSM/SonicCore build in a closed network environment.

    Minimum Requirements

    Must be on minimum build 2.3.3-674. Any prior build will require a rebuild of the NSM/SonicCore server or an upgrade from the system upgrade option.

    *If using NSM HA begin upgrade process with the active node first. The standby will take over as active while upgrading the first node. Once first upgrade is complete, wait until it comes back and is showing in standby mode. Now do same upgrade process for the current active node and the standby will take over as the active unit.

    Resolution

    Boot Server to Safemode

    • Open the NSM Console and go to Reboot | Shutdown option
      Image

    • Select Boot NSM into safemode option and select Enable
    • Select Yes option to boot NSM into safemode

     

    Upload SWI image to NSM Safemode GUI

    • Access the NSM Safemode GUI on the Web UI using the NSM IP
      Graphical user interface, application Description automatically generated

    • Select Firmware Images and upload image option
    • Select browse and choose SWI build to apply. Click upload *File can be found in the MSW Download Center on the MSW user account the NSM is registered on
      Graphical user interface, application, Teams Description automatically generated

    • New build will be available now. Click on Install option to run the update
      Graphical user interface, application Description automatically generated

    • Once installed a popup will appear for reboot options, select the reboot “Later” option
      Graphical user interface, application Description automatically generated

    Disable Safemode

    • Open NSM Console and go to Reboot | Shutdown option
      Image

    • Select Boot NSM into safemode option and select Disable
    • Select Yes option to disable safemode and boot NSM
    • Once the boot is complete (takes at least 10 minutes) check the build number in the About section to confirm build versionImage

    Related Articles

    • NSM - How to remove a firewall from NSM and its associated firewall configuration?
    • Unable to see data on NSM for the firewall acquired on NSM/VPN tunnel shows down on NSM.
    • How to download reports from SonicWall On-Prem Analytics

    Categories

    • Management and Reporting > Network Security Manager

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