How to Run Capture Client Clean Up Tool
05/18/2022 10 People found this article helpful 25,610 Views
This article will explain how to run the cleanup tool.
Refer this KB first to make sure none of the Methods Work.
-Share the Capture Client Version installed on the PC , Capture Client Serial Number and Tenant ID to the Support to request for Capture Client Clean up tool.
-Support will Share the Authode and the Cleanup tool based on the Details Shared.
-Put the Clean up tool in the C Drive.
Running CC 3.7.3 Cleanup tool for example.
-Open CMD in Admin Mode and run the Commands Below.
-SonicWallCaptureClientCleanerUtility.3.7.3.exe -authCode <authcode>
-Wait for the Prompt to reboot.
-Post the Reboot check if the Capture client is still installed or not.
-Ideally Sentinelone should also be removed running the Capture Client Cleanup tool but if not then reach out to support to help removing the Sentinelone.
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