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How to Run Capture Client Clean Up Tool

05/18/2022 10 People found this article helpful 25,610 Views

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    Description

    This article will explain how to run the cleanup tool.

    Resolution

    Refer this KB first to make sure none of the Methods Work.

    -Share the Capture Client Version installed on the PC , Capture Client Serial Number and Tenant ID to the Support to request for Capture Client Clean up tool.

    -Support will Share the Authode and the Cleanup tool based on the Details Shared.

    -Put the Clean up tool in the C Drive.

    Image

    Running CC 3.7.3 Cleanup tool for example.

    -Open CMD in Admin Mode and run the Commands Below.

    -cd c:\

    -SonicWallCaptureClientCleanerUtility.3.7.3.exe -authCode <authcode>

    Image

    -Wait for the Prompt to reboot.

    -Post the Reboot check if the Capture client is still installed or not.

    -Ideally Sentinelone should also be removed running the Capture Client Cleanup tool but if not then reach out to support to help removing the Sentinelone.

    Related Articles

    • Capture Client - system requirements
    • How to associate firewalls to Capture client?
    • How to delete a Capture Client from the MySonicWall portal

    Categories

    • Endpoint Security > Capture Client

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