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- Capture Security applianceAdvanced Threat Protection for modern threat landscape
- Access Security
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- Secure Mobile AccessRemote, best-in-class, secure access
- Wireless Access PointsEasy to manage, fast and secure Wi-FI
- SwitchesHigh-speed network switching for business connectivity
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- Email SecurityProtect against today’s advanced email threats
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- Cloud App SecurityVisibility and security for Cloud Apps
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How to Run Capture Client Clean Up Tool
05/18/2022 
3 People found this article helpful
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Description
This article will explain how to run the cleanup tool.
Resolution
Refer this KB first to make sure none of the Methods Work.
-Share the Capture Client Version installed on the PC , Capture Client Serial Number and Tenant ID to the Support to request for Capture Client Clean up tool.
-Support will Share the Authode and the Cleanup tool based on the Details Shared.
-Put the Clean up tool in the C Drive.
Running CC 3.7.3 Cleanup tool for example.
-Open CMD in Admin Mode and run the Commands Below.
-cd c:\
-SonicWallCaptureClientCleanerUtility.3.7.3.exe -authCode <authcode>
-Wait for the Prompt to reboot.
-Post the Reboot check if the Capture client is still installed or not.
-Ideally Sentinelone should also be removed running the Capture Client Cleanup tool but if not then reach out to support to help removing the Sentinelone.
Related Articles
- How to Download and Install Capture Client
- How to Find Tenant ID on Capture Client Management Console
- How to Schedule Reports in Capture Client Management Console.
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