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How to Run Capture Client Clean Up Tool
05/15/2023 
369 People found this article helpful
392,700 Views
Description
This article will explain how to run the cleanup tool.
Resolution
Refer to this KB first and if the methods did not help, then continue.
- Share the Capture Client Version installed on the PC.
- Please share the Capture Client Serial Number and Tenant Name with the Support Agent and request for Capture Client Cleaner utility tool.
- Support will Share the Authode and the Cleanup tool based on the Details Shared.
- Put the Capture Client Clean-up tool in the C:\> Drive (Path Shown Below).
Running CC 3.7.3 Cleanup Tool for example.
- Open CMD in Admin Mode and run the Commands Below.
- cd C:\
- SonicWallCaptureClientCleanerUtility.3.7.3.exe -authCode <authcode>
- Wait for the Prompt to reappear and then reboot.
- Post the reboot check if the Capture Client is removed or not.
- Ideally, Sentinelone Agent should also be removed by running the Capture Client Cleanup tool but if not then reach out to support for help in removing the Sentinelone Agent.
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