- Products
- Network Security
Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
Security ServicesComprehensive security for your network security solution
Network Security ManagerModern Security Management for today’s security landscape
- Advanced Threat Protection
Capture ATPMulti-engine advanced threat detection
Capture Security applianceAdvanced Threat Protection for modern threat landscape
- Access Security
Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
Secure Mobile AccessRemote, best-in-class, secure access
Wireless Access PointsEasy to manage, fast and secure Wi-FI
SwitchesHigh-speed network switching for business connectivity
- Email Security
Email SecurityProtect against today’s advanced email threats
- Cloud Security
Cloud App SecurityVisibility and security for Cloud Apps
Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
- Endpoint Security
Capture ClientStop advanced threats and rollback the damage caused by malware
Content Filtering ClientControl access to unwanted and unsecure web content
- Product Widgets
- Product Menu Right Image
- Network Security
- Solutions
- Solutions Widgets
- Solutions Image Widgets
- Solutions Widgets
- Partners
- Partner Widgets
- Partners Image Widgets
- Partner Widgets
- Support
- Support Widget
- Support Image Widgets
- Support Widget
- Products
- Network Security
- Next Generation FirewallNext-generation firewall for SMB, Enterprise, and Government
- Security ServicesComprehensive security for your network security solution
- Network Security ManagerModern Security Management for today’s security landscape
- Advanced Threat Protection
- Capture ATPMulti-engine advanced threat detection
- Capture Security applianceAdvanced Threat Protection for modern threat landscape
- Access Security
- Cloud Edge Secure AccessDeploy Zero-Trust Security in minutes
- Secure Mobile AccessRemote, best-in-class, secure access
- Wireless Access PointsEasy to manage, fast and secure Wi-FI
- SwitchesHigh-speed network switching for business connectivity
- Email Security
- Email SecurityProtect against today’s advanced email threats
- Cloud Security
- Cloud App SecurityVisibility and security for Cloud Apps
- Cloud Firewall (NSv)Next-generation firewall capabilities in the cloud
- Endpoint Security
- Capture ClientStop advanced threats and rollback the damage caused by malware
- Content Filtering ClientControl access to unwanted and unsecure web content
- Product Widgets
- Product Menu Right Image
- Network Security
- Solutions
- Solutions Widgets
- Solutions Image Widgets
- Solutions Widgets
- Partners
- Partner Widgets
- Partners Image Widgets
- Partner Widgets
- Support
- Support Widget
- Support Image Widgets
- Support Widget
How to Run Capture Client Clean Up Tool
05/18/2022 
10 People found this article helpful
25,610 Views
Description
This article will explain how to run the cleanup tool.
Resolution
Refer this KB first to make sure none of the Methods Work.
-Share the Capture Client Version installed on the PC , Capture Client Serial Number and Tenant ID to the Support to request for Capture Client Clean up tool.
-Support will Share the Authode and the Cleanup tool based on the Details Shared.
-Put the Clean up tool in the C Drive.
Running CC 3.7.3 Cleanup tool for example.
-Open CMD in Admin Mode and run the Commands Below.
-cd c:\
-SonicWallCaptureClientCleanerUtility.3.7.3.exe -authCode <authcode>
-Wait for the Prompt to reboot.
-Post the Reboot check if the Capture client is still installed or not.
-Ideally Sentinelone should also be removed running the Capture Client Cleanup tool but if not then reach out to support to help removing the Sentinelone.
Related Articles
- Capture Client - system requirements
- How to associate firewalls to Capture client?
- How to delete a Capture Client from the MySonicWall portal
YES
NO