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How to enable Two-Factor Authentication in MySonicWall account?
03/29/2021 
306 People found this article helpful
187,237 Views
Description
Login to your MySonicWall account and navigate to Settings | My Account , Enable “Use two-factor authentication” to select the Two-factor method that you prefer:
- Email (One-time passcode) – using the email address specified in your MySonicWall account
- Multi-factor Authentication (MFA) App – on your smart phone, tablet or Chrome browser extension
If you choose to use an MFA app, then you will need to add an account to your app. You can either scan the QR code or manually enter the code when creating the account. The following resources should help you with setting up the account on your preferred Authenticator App:
Once you add the account, the app will generate a 6-digit code that will need to be entered in MySonicWall to complete the activation.
Click on confirm to enable Two-factor authentication in your MySonicWall account.
When your username/email and password are correctly entered into the login page, MySonicWall sends a short numerical code as a one-time password to your email or it requires you to enter the code generated by the Authenticator app on your smart phone/tablet.
With the email option, you have a few minutes to enter the code into the login screen. After a few minutes, you will need to start the login sequence over and use the code from the new email.
If you find any error with enabling two-factor authentication in your MySonicWall account, please contact Customer Service by emailing customer_service@sonicwall.com. In your email please provide the following:
- Username/email address of your MySonicWall.com account
- Screenshot of the error message you are receiving
If you prefer you can contact Customer Service by phone and we will create a Customer Service case. You can find the phone number here: https://www.sonicwall.com/support/contact-support
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