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How to Decommission and Delete Devices in Capture Client Console

05/18/2022 0 People found this article helpful 22,512 Views

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    Description

    This KB describes the procedure to Decommission and Delete Devices from the Capture Client Console to release License 

    Resolution

    • Log into Capture Client Portal with your MysonicWall credentials.
    • Navigate to Assets> Devices.
    • Click on the Setting Wheel Icon and choose Decommission on the Device you wish to Decommission.

    Image


    ·       Approve the action and click on confirm.

    Image

    ·       The Device will be Decommissioned and auto-deleted.

    ·       To Decommission Multiple Devices at once choose all the Devices that need to be decommissioned and select the drop-down menu on the right side of the Screen and approve the Action to Decommission.

    Image

    ·       If the Device is not deleted post the Decommission Select the Devices which are Decommissioned and the Select Delete option from the Drop down menu and confirm action.

    Image


    Note: Decommission Option will only Free up the License for that device in the console and will not uninstall the capture client on the Endpoint Machine, If the Endpoint Machines comes back online it will reappear in the Capture Client console to maintain protection.

    Related Articles

    • Capture Client - system requirements
    • How to associate firewalls to Capture client?
    • How to delete a Capture Client from the MySonicWall portal

    Categories

    • Endpoint Security > Capture Client

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