How to buy support reinstatement license?

Description

SonicWall requires continuous coverage for support agreements. Generally, new agreements are retroactively activated to the expiration date of the most recent warranty or support agreement. The SonicWall Support Services Reinstatement provides the opportunity to bring these appliances back into compliance and up to date

Resolution

Please follow the below steps to purchase the support reinstatement for a product.

NOTE: If the product has active support service, then the support reinstatement license will not reflect under the buy option. In this case customer must contact our sales team to purchase the support reinstatement license.  This may occur if a key is applied and services are backdated to cover lapsed support.

  •       Log into your mysonicwall.com account.
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  •       Navigate to My Workspace and Tenant Products and Click on the Serial Number for which you wish to make the purchase of licensingImage
  •       Click on the Licenses tab and scroll down to the Standard Support service. Click on the Buy option with the Cart Icon to the right of the service.Image
  •        On the Catalogue page update the quantity as one and then Click on Add option
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  •        Click on My Cart icon on the top right corner of the mysonicwall page
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  •        Confirm the order and click Checkout.
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  •         Complete the purchase by using credit card details (Credit card details can be edited and saved for future reference).

CAUTION: Support reinstatement key must be applied before adding support service

TIP: Refer to the following link for how to apply keys: https://www.sonicwall.com/support/knowledge-base/how-can-i-apply-my-activation-keys-to-my-sonicwall/170504879468275/



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