How do I transfer a unit from one mysonicwall.com account to another?

12/07/2022 2,702 People found this article helpful 221,758 Views

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Description

This articles describes how to transfer a SonicWall product, along with its services, from one MySonicWall.com account to another.

Resolution

1. Log onto your MySonicWall.com account

2. Select Product Management on the left-hand side of the screen. Then select My Products.

3.  Locate the Serial Number of the device(s) you would like to transfer.

4. Click on the 3 dots over the right-hand side  

5. Select transfer product from the list

6. Under transfer product select User account

7. You will be asked for the destination email address and a reason for the transfer.

8. Once the details are entered click on the Transfer button

 NOTE: 

• Devices can only be transferred to email addresses with existing mysonicwall.com accounts.  
• If a device is shared from a different account to your account, you will not be able to transfer the unit (only registered account admin can transfer the device).
  
• If the device is pending on secure upgrade promotion the device cannot be transferred.
• For transfer of SECaaS or FWaaS unit, kindly contact your internal Sales Rep. or contact the SonicWall Sales team.

In the event the account to which the product is registered is no longer available or you are unable to access that account, the above transfer process is not possible. In such circumstances, kindly contact SonicWall Customer Service Team for further assistance on this. 

https://www.sonicwall.com/support/contact-support/.

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Categories

• MySonicWall > Registration