How can customers return the firewall under RMA if the return label is lost

06/28/2023 90 People found this article helpful 236,470 Views

Description

This article explains how to process with return the firewall under RMA if the Return label is lost.

Resolution

If the customer has lost the return label or the return label is not available in this situation, customers can reach Customer Service to get the return label by providing the below details

Requirements:

Serial number of the faulty unit you want to return.
RMA number
Contact details: First Name, Last Name, Phone Number, Email Address
Company Name
Pick Up Address: City, State, Country, zipcode

Customer can contact to customer service at 1-888-793-2830 (NOAM Customer) Or can drop an e-mail to customer_service@sonicwall.com

For other regions follow the below link for contacts: https://www.sonicwall.com/support/contact-support/

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How can customers return the firewall under RMA if the return label is lost

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