EX SSL-VPN: "Access denied. The required system capabilities are not present, enabled, or current."

Description

EX SSL-VPN: "Access denied. The required system capabilities are not present, enabled, or current." when login using Connect Tunnel Client

Resolution

Problem Definition:

SonicWall has witnessed an issue where users receive the error "Access denied. The required system capabilities are not present, enabled, or current." only while connecting to Connect Tunnel whereas On Demand Tunnel works fine. The error message is displayed below:

Image

Resolution or Workaround: 

The error comes when the Connect Tunnel Rule is either DENIED or is completely DELETED from the Access Control. This rule however does not effect On Demand Tunnel access in any way.

To resolve the issue create a  ALLOW rule to "Built-in Connect Tunnel" resource under Access Control and it will start working properly.

 

Related Articles

  • SMA100 End of Support No-Charge Replacement FAQ
    Read More
  • SMA1000: Post upgrade to 12.5.0 on AWS and Azure, we show the error Could not retrieve the DNS settings once we log in to AMC/CMS console
    Read More
  • Firmware version required to upgrade to version 12.5.0.
    Read More
not finding your answers?