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Email security login page/ webUI is not connecting on Http or Https after migration of settings
03/26/2020 
1,029 People found this article helpful
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Description
Email security login page/ webUI is not connecting on Http or Https after migration of settings
Resolution
Resolution or Workaround:
To fix the issue you will have to disable http to https redirect from the CLI, than reconfigure the certificate and re-enable https and redirect to https.
Step 1.How to disable http to https redirect using CLI on Email security appliance/ Virtual appliance
- Log into the CLI using Putty.
- Install "putty"- a telnet client from the internet ( you can download it from internet )
- Open putty and put in the IP address of Email security device and port "22"
- Login as : snwlcli
- Login: admin
- Password : (admin password that you use for logging in the WebUI)
- On the Cli prompt type the following commands
- SNWLCLI:>redirecthttp off
- SNWLCLI:>rebuildwebroot
Step 2.How to reconfigure certificate: ( only applicable to self-signed certificate)
- Login to WebUI as admin
- Go to Manage | System Setup| Certificates | Generate/Import
- Select the "Generate a self-signed SSL certificate"and fill in the hostname and passphrase for private key"
- Give a name to the new certificate.
- Click on Generate/ Import
- Now to go Configure section and select New certificate for HTTPS radio button
- Click on apply to save the changes
- Now try to access the webui using https and it should work.
NOTE: If you are using a third party trusted certificate than you will have to re-load that certificate or generate the CSR and re-issue the certificate and use that certificate to make https work
Related Articles
- SonicWall Hosted Email Security FAQ
- Email Security Junk Box & Message Log Update Issues (Y2K22 Bug)
- Email Security Junk Box & Message Log Update Issues - Y2K22 Bug
Categories
- Email Security > Email Security Appliance
- Email Security > Email Security Software
- Email Security > Hosted Email Security
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