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Email security login page/ webUI is not connecting on Http or Https after migration of settings

03/26/2020 1,032 People found this article helpful 198,148 Views

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    Description

    Email security login page/ webUI is not connecting on Http or Https after migration of settings

    Resolution


    Resolution or Workaround:

    To fix the issue you will have to disable http to https redirect from the CLI, than reconfigure the certificate and re-enable https and redirect to https.


    Step 1.How to disable http to https redirect using CLI on Email security appliance/ Virtual appliance

    • Log into the CLI using Putty.
    • Install "putty"- a telnet client from the internet ( you can download it from internet )
    • Open putty and put in the IP address of Email security device and port "22"
    • Login as : snwlcli
    • Login: admin
    • Password : (admin password that you use for logging in the WebUI)
    • On the Cli prompt type the following commands
    • SNWLCLI:>redirecthttp off
    • SNWLCLI:>rebuildwebroot


    Step 2.How to reconfigure certificate: ( only applicable to self-signed certificate)

    • Login to WebUI as admin
    • Go to Manage | System Setup| Certificates | Generate/Import
    • Select the "Generate a self-signed SSL certificate"and fill in the hostname and passphrase for private key"
    • Give a name to the new certificate.
    • Click on Generate/ Import

    Image

      • Now to go Configure section and select New certificate for HTTPS radio button
      • Click on apply to save the changes
      • Now try to access the webui using https and it should work.

    Image

     

    NOTE: If you are using a third party trusted certificate than you will have to re-load that certificate or generate the CSR and re-issue the certificate and use that certificate to make https work

    Related Articles

    • Network Security Essentials eLearning Training Course
    • How do I check if syslogs are getting forwarded by an Email Security Appliance?
    • How to add inbound path in Hosted Email Security

    Categories

    • Email Security > Email Security Appliance
    • Email Security > Email Security Software
    • Email Security > Hosted Email Security

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