Email security login page/ webUI is not connecting on Http or Https after migration of settings

03/26/2020 1029 13193

DESCRIPTION:
Email security login page/ webUI is not connecting on Http or Https after migration of settings

RESOLUTION:

Resolution or Workaround:

To fix the issue you will have to disable http to https redirect from the CLI, than reconfigure the certificate and re-enable https and redirect to https.

Step 1.How to disable http to https redirect using CLI on Email security appliance/ Virtual appliance

• Log into the CLI using Putty.
• Install "putty"- a telnet client from the internet ( you can download it from internet )
• Open putty and put in the IP address of Email security device and port "22"
• Login as : snwlcli
• Login: admin
• Password : (admin password that you use for logging in the WebUI)
• On the Cli prompt type the following commands
• SNWLCLI:>redirecthttp off
• SNWLCLI:>rebuildwebroot

Step 2.How to reconfigure certificate: ( only applicable to self-signed certificate)

• Login to WebUI as admin
• Go to Manage | System Setup| Certificates | Generate/Import
• Select the "Generate a self-signed SSL certificate"and fill in the hostname and passphrase for private key"
• Give a name to the new certificate.
• Click on Generate/ Import

• Now to go Configure section and select New certificate for HTTPS radio button
• Click on apply to save the changes
• Now try to access the webui using https and it should work.

NOTE: If you are using a third party trusted certificate than you will have to re-load that certificate or generate the CSR and re-issue the certificate and use that certificate to make https work