Cheat Sheet: UTM Starting Guide

10/28/2021 8 People found this article helpful 467,745 Views

Description

This article covers details about getting starting with UTM devices, common scenarios, issues and troubleshooting steps while setting up the device.

Resolution

Here are some of the points to consider while getting started with SonicWall UTM firewall:

Registration

Register the device in mysonicwall.com
If there is no existing account, advise the customer to create a new account by visiting www.mysonicwall.com

Accessing the firewall GUI
Connect the device and a PC as described in the below article to get access to the device GUI for you to be able to operate and configure settings
SonicWall Out Of The Box Setup

Settings configuration
Check if the device is replacing a 3rd party vendor firewall or SonicWall firewall
Check if customer is planning to Manually setup the device or needs to import settings
If customer needs to import settings
>If it's from 3rd party firewall, use migration tool to import the compatible settings migratetool.global.SonicWall.com - Keep the customer informed that it might not import all the configuration.
>If it's SonicWall firewall, ensure Device model and Firmware is compatible for migration as per the below support matrix article
Can Settings Be Exported/Imported From One SonicWall To Another? (Support Matrix)
>you can use either Migration tool or direct import option
How To Import Settings On SonicWall ?
If it's high Availability, make sure that both the devices are of same models and on same firmware before connecting them as HA pair
Here is an article for HA settings
How To Configure High Availability (HA)

License Synchronization:
In order to register the license on the firewall make sure customer has the mysonicwall account credentials under which the product is registered
Follow the below article to register the license
Registering Your SonicWall Security Appliance
If license registration is failing with an error "please check DNS settings", ensure the firewall has Internet connectivity and has the DNS settings configured correctly on firewall under Device |DNS and it can resolve the licensemanager.sonicwall.com under Device | Diagnostics
Perform destination based packet capture to the IP addres that is retrieved in the above step if it still fails

Common Issues that might arise while setting up the device or migrating settings:
Unable to access the GUI of the firewall
>If the PC is connected to x0 interface of the firewall make sure the PC ip is in the range 192.168.168.x/24 and UI IP is 192.168.168.168 for both gen6/7 tz and NSa
>If the PC is connected to management port of the NSA firewall make sure the PC IP is in the range 192.168.1.254/24 and UI IP is 192.168.1.254
Firewall is down after settings import
>Make sure the device and firmware that the customer exported from is compatible with device and firmware on which it is imported.
>If it's compatible, try to powercycle the device
>If the old device is accessible, collect TSR and check if there are firmware downgrades - if firmware is downgraded the settings will be corrupted hence new device needs to be configured manually
>Try factory defaulting the unit and migrate settings using migration tool
>If the device is on older version, upgrade the firmware to the latest or known stable version before pushing the new device to production network
Some of the articles related to basic configuration of the firewall
Popular SonicWall Firewall Configurations
How To Create A Custom Zone On SonicWall Firewall?
How To Configure Access Rules
How Do I Restore A Backup Settings File From A SonicWall Firewall?
Initial And Advanced Firewall Setup For High Security Environments
How Can I Configure Sub-Interfaces?
How To Configure A Physical Interface On SonicWall With Static IP
Master KB - How Can I Configure My New SonicWall Firewall?

Not Finding Your Answers?

ASK THE COMMUNITY

Was This Article Helpful?

YES NO

Cheat Sheet: UTM Starting Guide

Description

Resolution

Related Articles

Categories

Not Finding Your Answers?

Was This Article Helpful?

Article Helpful Form

Article Not Helpful Form

Follow Us

Subscribe to newsletter

Stay In Touch